Supervisor - Helpdesk Operations
1 week ago
- Experience 4 to 7 years
- Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support.
- Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues.
- Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses to the calls/SRs. Interception of ongoing call for quality monitoring
- Coordination with respective Process Leads to ensure right information and content is being delivered by Helpdesk associates
- Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
- Assisting / facilitating the training of team members on areas such as Soft Skills, Process training.
- Suggest process improvements & drive automation/digitalization
- Monthly MIS preparations & presentations on Monthly review meetings
-
Facility Executive
1 week ago
Powai, Maharashtra, India Makoto HR Solutions Full timeEnsuring all HK operations are carried on in an appropriate way. Improving Operational process and best practices. Cater to Client concerns and provide effective solutions. Coordination with all Departments for operational requirements. Effectively communicating with all levels of the organization. Monitoring the executing the quality deliverance Plan,...
-
Supervisor - Helpdesk Operations
2 months ago
Powai, Mumbai, Maharashtra, India Larsen & Toubro Limited Full timeEducation - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...
-
Restaurant Supervisor
3 weeks ago
Powai, Mumbai, Maharashtra, India Dave and swami foodworks private limited Full timePizza shop supervisor will handle day to day operation, maintain inventory, keep records of purchase and sales, manage kitchen staff, assign duty to staff, cleaning follow up day to day, weekly off rotation, report everyday sales, purchase and all activities to GM. **Job Types**: Full-time, Permanent **Salary**: From ₹18,000.00 per month Schedule: -...
-
Structural Supervisor
1 week ago
Powai, Mumbai, Maharashtra, India Larsen & Toubro Full timeStructural Supervisor LNT/SS/993043 - L&T Energy - HydrocarbonPowai - Posted On 28 Mar 2024- Required Experience 10 - 19 Years**Skills**: Knowledge & Posting Location CIVIL ENGINEERING Minimum Qualification BACHELOR OF ENGINEERING (BE) **Job Description**: Operating Company/Department- LTHE - AdVENT- 1- LOCATION-: - NRL HGU Project -Bhilai...
-
Facility Executive
1 week ago
Powai, Mumbai, Maharashtra, India Makoto HR Solutions Full timeEnsuring all HK operations are carried on in an appropriate way. - Improving Operational process and best practices. - Cater to Client concerns and provide effective solutions. - Coordination with all Departments for operational requirements. - Effectively communicating with all levels of the organization. - Monitoring the executing the quality deliverance -...
-
Room Service Order Taker(F&b)
2 months ago
Powai, Mumbai, Maharashtra, India MELUHA THE FERN AN ECOTEL HOTEL Full time_**Responsible for answering all telephone calls and prioritizing said calls.**_ - _**Should have very good telephone etiquettes.**_ - _**Directly involved in the order taking and order placing process while dealing with **_**guest requests**_ **and orders, courteously, efficiently and promptly.**_ - _**Should have good knowledge of **_**room service...
-
Room Service Order Taker
3 weeks ago
Powai, Mumbai, Maharashtra, India MELUHA THE FERN AN ECOTEL HOTEL Full time_**Responsible for answering all telephone calls and prioritizing said calls.**_ - _**Should have very good telephone etiquettes.**_ - _**Directly involved in the order taking and order placing process while dealing with **_**guest requests**_ **and orders, courteously, efficiently and promptly.**_ - _**Should have good knowledge of **_**room service...