CRM Coordinator

4 weeks ago


Mumbai Maharashtra, India MProfit Software Pvt. Ltd. Full time

**Position Overview**:
**Roles and Responsibilities**:

- Collaborate with cross-functional teams like sales and accounts to ensure all our high-ticket, preferred clients enter the post-sales CRM funnel.
- Manage and oversee each client's assignment to an RM and ensure the RM follow-up happens promptly.
- Ensure our internal CRM system is used effectively to track client satisfaction and engagement.
- Coordinate with internal teams to resolve complex client issues and ensure timely follow-up.
- Develop and implement strategies to enhance client satisfaction and retention.
- Monitor client engagement and proactively address any signs of dissatisfaction.
- Generate regular reports on client satisfaction, service issues, and post-sales performance.
- Identify opportunities to improve post-sales processes and client interactions.
- Collaborate with internal teams to enhance the overall client experience.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience.
- 1 - 3 years of experience in sales/post-sales coordination, CRM, or a related role.
- Excellent written and verbal communication skills.
- Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset.
- Proficiency in using help-desk software and ticketing systems.
- Strong organizational and time management skills.
- Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc.
- Experience in coordinating cross-functional teams and projects.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with change management and process improvement initiatives is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



  • Dadar, Mumbai, Maharashtra, India pretty women Full time

    Job description The CRM & Office Coordinator is responsible for managing customer interactions, maintaining databases, and supporting office operations. This role involves ensuring smooth communication between the company and its clients, organizing office activities, and assisting with administrative tasks. **Key Responsibilities**: **Customer...


  • Dadar, Mumbai, Maharashtra, India pretty women Full time

    Job description The CRM & Office Coordinator is responsible for managing customer interactions, maintaining databases, and supporting office operations. This role involves ensuring smooth communication between the company and its clients, organizing office activities, and assisting with administrative tasks. **Key Responsibilities**: **Customer...

  • CRM Executive

    6 days ago


    Mumbai, Maharashtra, India Modirealty Developers Pvt Ltd Full time

    Job description **ROLE**: The role of the Executive CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business. **KEY DELIVERABLES/ RESPONSIBILITIES**: - Build & maintain relationships with...


  • Mumbai, India Advance Paints Full time

    **Job Title**: Sales Coordinator/CRM **Department**: Sales Managing Director’s Office (Sales MDO) **Reporting To**: Director **Location**: Marol Naka, Andheri East **Position Type**: Full-Time **About the organization** Advance Paints Pvt. Ltd. is a manufacturer of industrial, high performance and marine coatings. We are leading suppliers to Indian...

  • CRM Executive

    7 days ago


    Mumbai, Maharashtra, India Vibrant Salon and Spa Services Private Limited Full time

    **Primary Purpose** To provide exceptional customer service and follow-up with clients for payment collection, ensuring a high level of customer satisfaction and maintaining strong client relationships. **Key Activities and Responsibilities** - Engage in customer service with a pleasant manner of speaking, ensuring all client interactions are handled...


  • Goregaon, Mumbai, Maharashtra, India Zyoin Web Pvt. Ltd. Full time

    **Please read the job description very carefully before applying.** We are hiring energetic CRM System Administrator with 1-5 years of experience in training a team on any CRM software, who would be interested in giving training on Zoho CRM software, for a renowned and popular furniture manufacturer company in India. **Experience: 1-5 years** **Location:...


  • Goregaon, Mumbai, Maharashtra, India Zyoin Web Pvt. Ltd. Full time

    **Please read the job description very carefully before applying.** We are hiring energetic CRM System Administrator with 1-5 years of experience in training a team on any CRM software, who would be interested in giving training on Zoho CRM software, for a renowned and popular furniture manufacturer company in India. **Experience: 1-5 years** **Location:...

  • Junior CRM

    1 week ago


    Navi Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: Junior CRM Executive **Location**: Navi Mumbai **Department**: Customer Relationship Management **Reports To**: Senior CRM Manager / CRM Lead Job Summary: Key Responsibilities: - **CRM System Management**: - Assist in the maintenance and management of the CRM system, ensuring data accuracy and completeness. - Update customer information and...

  • CRM Executive

    1 week ago


    Borivali, Mumbai, Maharashtra, India Samarth Tsquare pvt ltd Full time

    CRM Job Description: Responsible for PAAA registration Responsible for the Registration Process which includes Booking to registration Responsible to perform Loan Process which includes Registration to Sanction Letter Responsible for the Disbursement demand to Banks Responsible for the Post Sales coordination Coordinating with accounts team for Cash...

  • Officer - CRM

    2 months ago


    Mumbai, Maharashtra, India Larsen & Toubro Full time

    Officer - CRM LNT/O-C/974604 - RealtyMumbai - Posted On 29 Feb 2024- Required Experience 4 - 6 Years**Skills**: Knowledge & Posting Location CRM KEY ACCOUNT MANAGEMENT MIS VENDOR MANAGEMENT Minimum Qualification BSC **Job Description**: **Job Description for Sr. Executive/ Assistant Manager - CRM Position** **Key purpose of the job**:. To manage...

  • Officer - CRM

    5 hours ago


    Mumbai, Maharashtra, India Larsen & Toubro Full time

    Officer - CRM LNT/O-C/974604 - RealtyMumbai - Posted On 29 Feb 2024- Required Experience 4 - 6 Years**Skills**: Knowledge & Posting Location CRM KEY ACCOUNT MANAGEMENT MIS VENDOR MANAGEMENT Minimum Qualification BSC **Job Description**: **Job Description for Sr. Executive/ Assistant Manager - CRM Position** **Key purpose of the job**:. To manage...

  • CRM Executive

    2 months ago


    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - CRM Executive: Real Estate** **Job location: - Nashik, Maharashtra** **Salary: - 30,000-35,000 Per Month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in CRM management or related roles. **Minimum experience: - ** - 2 years of relevant experience in CRM management or related...


  • Mumbai, Maharashtra, India Dr Jamuna Pai's SkinLab Full time

    **FEMALES ONLY !** SkinLab is a leading skincare brand dedicated to providing high-quality skincare products that cater to various skin concerns. We believe in harnessing the power of innovative technology and natural ingredients to deliver effective solutions for our customers. As we continue to grow, we are seeking a motivated individual to join our team...


  • Mumbai, Maharashtra, India Advance Paints Full time

    Job Title:Sales Coordinator/CRMDepartment:Sales Managing Director's Office (Sales MDO)Reporting To:DirectorLocation:Marol Naka, Andheri EastPosition Type:Full-TimeAbout the organizationAdvance Paints Pvt. Ltd. is a manufacturer of industrial, high performance and marine coatings. We are leading suppliers to Indian Navy and Indian Railways having been...

  • CRM Executive

    2 months ago


    Virar, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    Responsibilities: - Assisting and coordinating with the clients - Assisting and supporting management. * Required Competencies: - HSC/ Bachelor’s degree in any field. - Good communications skills both English & Hindi. - Excellent organizational skills. - Knowledge of computer operating systems and MS Office software. - Good knowledge of CRM...

  • CRM

    3 days ago


    Prabhadevi, Mumbai, Maharashtra, India Hub Town Seasons Full time

    Major Accountabilities - Keep excellent relationship with the customers, build trust and confidence in the company by updating on the progress of their property and build one to one relationship - Managing Customer Lifecycle from sale to possession of the customer’s property - Enhance Customer Experience - Updating the progress of payments a in ERP/ SAP...

  • CRM Executive

    4 weeks ago


    Mumbai, Maharashtra, India Dalal Gruh And Infra Projects Full time

    **KEY DELIVERABLES/ RESPONSIBILITIES**: - Build & maintain relationships with clients. - Escalating & resolving the concerns as raised by clients. - Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. - Responsible for leading the Post Sales CRM Operations, payments and collections. - Ensure regular monitoring...

  • CRM Executive

    5 hours ago


    Mumbai, Maharashtra, India Dalal Gruh And Infra Projects Full time

    **KEY DELIVERABLES/ RESPONSIBILITIES**: - Build & maintain relationships with clients. - Escalating & resolving the concerns as raised by clients. - Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. - Responsible for leading the Post Sales CRM Operations, payments and collections. - Ensure regular monitoring...

  • CRM Executive

    2 months ago


    Virar, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    HSC/ Bachelor’s degree in any field. ∙Looking for 2-3 years of sales and customer service experience in (Events & Exhibition, Car showrooms, High ends consumer goods sales). ∙Good communications skills both English & Hindi. ∙Excellent organizational skills. ∙Knowledge of computer operating systems and MS Office software. ∙Good knowledge of...

  • CRM Executive

    5 hours ago


    Virar, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    HSC/ Bachelor’s degree in any field. ∙Looking for 2-3 years of sales and customer service experience in (Events & Exhibition, Car showrooms, High ends consumer goods sales). ∙Good communications skills both English & Hindi. ∙Excellent organizational skills. ∙Knowledge of computer operating systems and MS Office software. ∙Good knowledge of...