Journey Expert Governance

2 weeks ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 68054
**Department**: Initiatives and Delivery Cluster
**Division**: Australia Retail
**Location**: Bengaluru
About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert in our portfolio’s Technology Governance, Risk & Compliance (Well Managed) squad, your main priority is to help ensure tribe assets and supporting processes are simplified and well managed. This may require taking ownership of specific governance functions, working on an initiative or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high quality outcomes with operating as a well-managed business.

What will your day look like?

**As a Journey Expert, you will be**:

- Managing user access reviews and supporting processes
- Working with control testing teams to provide information and evidence, action and/or track any remediation activities
- Working with internal and external audit teams to provide information on tribe processes, provide evidence, action and/or track any remediation activities
- Providing support and guidance to squads on risk and assurance matters
- Supporting the portfolio to ensure we adhere to technology policies and standards, through the development of playbooks and underlying processes

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Experience with user access management, risk/assurance, and/or technology delivery or implementation
Excellent interpersonal, active listening skills - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
An eye for detail - as a member of a team responsible for supporting our governance and compliance, your willingness to iteratively improve precision and clarity is paramount
Experience in effective stakeholder management & influencing, communication and presentation skills
Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

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