Journey Expert

3 weeks ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 65911
**Department**: Initiatives and Delivery Cluster
**Division**: Australia Retail
**Location**: Bengaluru
About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As part of Home Loans, Delivery & Transformation team, we provide our Home Loan customers with great experiences by offering easy-to-use products and services. We are passionate about simplicity and meeting customers’ needs now and in the future.

Our goal is to bring this vision to life by designing, producing and managing a straightforward range of home loans products. Where our customers and bankers are supported by simple and automated processes within easy-to-use systems.

As a Journey Expert, you will be part of a Program team, providing support and helping to drive the effective delivery of a key strategic initiative across the Home Loans Portfolio and partner Businesses. With a focus on completing a range of business analysis activities that support implementation, change and delivery of new or enhanced systems, processes, policies, and features.

Our Journey Expert roles offer you not only the flexibility and variety within the realm of Production Support, but also the opportunity to take on additional responsibilities outside of this domain. You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills. Rest assured that ongoing guidance and support will be provided as you take on these additional responsibilities.

What will your day look like

**As a Journey Expert, you will**:
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan

Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification, and validation of requirements, as well as by understanding feasibility and potential impact

Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals

Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined

Source and utilise data to (in)validate assumptions throughout and after delivery. Seek guidance and support from Data Analysts, where required

Engage with stakeholder throughout the delivery lifecycle, sharing updates, seeking feedback, and responding to feedback

Ensure potential and active risks and issues are captured, assessed, managed, and mitigated in a timely manner

Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans

Plan, facilitate and manage testing activity for your deliverables, such UAT, BVT, DRH

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
A minimum of 3 years’ experience across various delivery functions, such as business analysis, risk management and implementing change

Strong business analysis skills leveraging structured thinking, determining success measures through data analysis

An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount

A passion for user experience in shaping solution design outcome

Familiarity with agile delivery, data modelling, sequence diagrams, process mapping and / or complex integration requirements

Experience in translating requirements into user stories and acceptance criteria

Ideally, exposure to home lending or related financial services domains and systems

So, why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Job Posting End Date

14/05/2024, 11.59pm, (Melbourne Australia)

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