Journey Expert

6 months ago

Bengaluru, India ANZ Banking Group Full time

**Req ID**: 40149

**Department**: AR ANZx Digital Portfolio

**Division**: Australia Retail

**Location**: Bangalore
About the role

At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Journey Expert to join our team. The Business Platform Services Tribe drives the delivery of exceptional digital business services that power and enable our customers, bankers and partners to self-serve for simpler banking.
Our Tribe mission is to provide reliable, reusable and secure digital platform services that enable easier banking for our customers, bankers and partners.
As a Journey Expert your role is to optimise end-to-end customer journeys and improve the customer experience by devising innovative solutions, services, products or propositions in line with the bank’s governance and risk requirements.

What will your day look like

The journey expert role is very broad and diverse; however we are primarily looking for experience in Business Analysis. Depending on the area/squad you are working in, your role could also be involved in a combination of the below:

- Business Analysis - Translating business requirements into solutions by understanding needs, feasibility, and impact. [Insert accountability
- Change Management - Preparing, equipping and supporting people to successfully adopt change to drive organisational outcomes
- Solution Design - Designing technical and non-technical solutions to resolve a problem or meet a customer need
- Business Process Re-engineering - The redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality
- Researching - Undertaking qualitative, quantitative and desktop research to uncover actionable insights that can improve solutions and identify new opportunities
- Communications - Using a variety of media, channels and strategies to convey meaning and ideas to inform, educate or drive action. While we all communicate on a daily basis, this Type of Work specifically applies where you are designing and executing communication plans and activities
- Strategy Development - Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
- Relationship Management - Building, maintaining and influencing relationships to achieve mutually beneficial outcomes

What will you bring?

First and foremost we are looking for passionate people who are problem solvers (who put the customer at the heart of everything we do), with analytical minds that can think creatively and solve complex problems. From here you will bring;
- Business analysis skills, including elicitation techniques and the ability to define requirements in complex and challenging environments
- Experience defining integration requirements and a sound understanding of APIs/web services and systems integration
- Proven experience working in Digital and/or Agile environments
- Ability to define and articulate business and customer needs and drivers to inform decision making, assess and design solution outcomes & identify capability gaps (people, process and technological)
- Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
- Ability to analyse current identity experiences, identify gaps and define target value propositions - ensuring both simple and secure outcomes are delivered
- Identity and system audit domain knowledge, business acumen and commercial mindset to define solution designs, development standards and patterns that adhere to architecture blueprints and technology roadmaps
- Ability to guide and coach the squad to follow the NWOW/Agile/Scrum principles and practices that work best for the team, helping everyone understand the theory, practices, principles and values of Agile Delivery through servant leadership
- Ability to lead the coordination of design activities across Squad/s and/or Technology Areas

So, why join us?

Recruiter Please update with country specific content.

Job Posting End Date

, 11.59pm, (Melbourne Australia)

  • Journey Expert

    3 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 76874 **Department**: Tech Group Services Enterprise Finance and Data **Division**: Technology **Location**: Bengaluru About Us About the Role Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to...

  • Customer Journey Marketing Expert

    7 days ago

    Bengaluru, Karnataka, India Talent Corner HR Services Pvt Ltd Full time

    Job DescriptionWe are seeking a highly skilled Customer Journey Marketing Expert to join our team at Talent Corner HR Services Pvt Ltd.This role involves developing and executing retention marketing campaigns for one of our esteemed clients in the Kids wear Ecommerce sector.The ideal candidate will have 2-4 years of experience creating successful campaigns...

  • Journey Expert Governance

    5 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 68054 **Department**: Initiatives and Delivery Cluster **Division**: Australia Retail **Location**: Bengaluru About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Journey Expert in our...

  • Software Development Expert

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:Awign Expert is an enterprise-focused platform that empowers businesses to Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises.We are a newly launched business division of Awign, which is one of the...

  • Journey Expert

    2 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 75782 **Department**: Insto Banking Services Payments **Division**: Institutional **Location**: Bengaluru About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and...

  • Journey Expert

    6 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 68239 **Department**: Insto Banking Services Payments **Division**: Institutional **Location**: Bengaluru About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and...

  • C&B Transformation Expert for Digital Growth

    4 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    Company Overview:Award-winning Awign Expert is a pioneering enterprise-focused platform that empowers businesses to Hire, Assess and Manage top-notch resources for Gig Based Projects. Our cutting-edge platform provides experts with a gateway to build a freelance/consulting career with large-scale Enterprises.A leader in the Gig Economy in India, we are...

  • Oracle Fusion Consultant

    7 hours ago

    Bengaluru, India Aptean Full time

    Job Overview:Oracle Journey: We are seeking a dedicated and experienced Oracle HCM Implementation Consultant with to join our dynamic team. The successful candidate will be responsible for leading Oracle Journey implementation, configuration, and optimization of Oracle Human Capital Management solutions for Aptean. The role involves collaborating closely...

  • Oracle Fusion Consultant

    14 minutes ago

    Bengaluru, India Aptean Full time

    Job Overview:Oracle Journey: We are seeking a dedicated and experienced Oracle HCM Implementation Consultant with to join our dynamic team. The successful candidate will be responsible for leading Oracle Journey implementation, configuration, and optimization of Oracle Human Capital Management solutions for Aptean. The role involves collaborating closely...

  • Gal Employee Journey Expert Gtp Learning

    6 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 65361 **Department**: C&TD Learning **Division**: Talent & Culture **Location**: Bengaluru About the role At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. The Mandatory Learning Squad manage the global approach to...

  • Digital Transformation Strategist

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign ExpertAwign Expert is an enterprise-focused platform that enables businesses to Hire, Assess and Manage highly skilled resources for Gig Based Projects. Our platform provides a gateway for Experts to work for and build a freelance/consulting career with large-scale Enterprises.We are a newly launched business division of Awign, one of the...

  • Employee Journey Expert

    3 months ago

    Bengaluru, Karnataka, India ANZ Banking Group Full time

    **Req ID**: 76596 **Department**: WS&T Workforce Implementation **Division**: Talent & Culture **Location**: Bengaluru About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role This role will support and...

  • Senior SAP MPIM Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign ExpertAt Awign Expert, we empower businesses to navigate their digital transformation journey. Our enterprise-focused platform helps clients Hire, Assess, and Manage highly skilled resources for Gig-Based Projects.Awarded as one of the pioneers in the Gig Economy in India, our platform provides a gateway for experts to work with large-scale...

  • Customer Journey Analytics Strategist

    3 weeks ago

    Bengaluru, Karnataka, India Verticurl Full time

    About VerticurlAs a leading marketing technology services agency, we empower global organizations to drive business growth through innovative solutions. With a presence in APAC, North America, and LATAM, our team of experts supports clients across various industries, including High Tech, Banking, Insurance, Financial Services, Manufacturing, Healthcare, and...

  • Software Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:A cutting-edge enterprise platform that empowers businesses to Hire, Assess, and Manage skilled resources for Gig-Based Projects. We provide Experts with a gateway to build a freelance/consulting career with large-scale Enterprises. Awign Expert, a newly launched business division of Awign, is revolutionizing the Gig Economy in India with...

  • Customer Support Associate

    6 months ago

    Bengaluru, India Awign Expert Full time

    **About Awign Expert**: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale EnterprisesWe are a newly launched business division of Awign, which is one of the pioneers...

  • DevOps Infrastructure Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    A highly skilled DevOps Infrastructure Engineer is sought after by Awign Expert, a leading work-as-a-service platform in India. This role is perfect for those who are passionate about developing and maintaining high-performing infrastructure systems.The ideal candidate will have 4-5 years of experience in DevOps engineering, with a strong background in...

  • Android Developer

    1 month ago

    Bengaluru, India Awign Expert Full time

    About Awign Expert: Awign Expert is an enterprise-focused platform that helps businesses Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers...

  • Angular + Java Developer

    2 months ago

    Bengaluru, India Awign Expert Full time

    About Awign Expert: Awign Expert is an enterprise-focused platform that helps businesses Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers...

  • Angular + Java Developer

    2 months ago

    Bengaluru, India Awign Expert Full time

    Job DescriptionAbout Awign Expert: Awign Expert is an enterprise-focused platform that helps businesses Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises. We are a newly launched business division of Awign, which is one of...