Journey Expert

2 weeks ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 64676
**Department**: AR Customer Services Ops Operations Performance
**Division**: Australia Retail
**Location**: Bengaluru
About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

This role is part of Transforming Customer Service Tribe which aspires to empower customers and bankers to thrive by anticipating their needs to deliver reliable and simple solutions.

Journey Experts in Automation Delivery will work in a multi-disciplinary team of Product Owners, Analysts and Engineers and play a key role in delivering automation solutions which are creating measurable benefits to the business.

What will your day look like

**As a Journey Expert, you will**:
Collaborate with stakeholders to understand detailed business
- and technology requirements and objectives.
Document detailed requirements for automation solutions, associated business process changes, and working with the team to ensure business preparedness and readiness to adopt the changes.
Collaborate with technology to interrogate the solution, ensuring it meets business needs.
Design, develop and implement innovative solutions for business problems.
Plan and deliver change, communications, learning and engagement activities.
Identify and communicate delivery risks, define mitigation strategies, and manage to resolution.
Accountable to ensure each delivery meets Change Playbook requirements
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
5-7 Years of relevant experience in Business analysis and requirement gathering with exposure to Change management or transformation initiatives.

Strong stakeholder management skills, with some influencing and relationship building ability.

Analytical skills and a strong execution mindset to deliver quality outputs within agreed timeframes.

Strong ability to identify and assess risks and comply with risk management processes and policies.

Graduate in any discipline.

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

Job Posting End Date

17/05/2024, 11.59pm, (Melbourne Australia)

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