Gal Employee Journey Expert Gtp Learning

6 months ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 65361
**Department**: C&TD Learning
**Division**: Talent & Culture
**Location**: Bengaluru
About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The Mandatory Learning Squad manage the global approach to mandatory learning at ANZ, supporting the Mandatory Learning Governance Framework as well as delivering an excellent employee experience.

Working within the Mandatory Learning Squad, an Employee Journey Expert delivers enterprise-wide mandatory learning solutions and related cyclical activities. The role consults broadly to Talent & Culture, Risk and Compliance and the business on endorsed enterprise-wide, division and business unit-specific mandatory learning requirements.

The Employee Journey Expert will also play a role in assuring the end to end employee experience when undertaking mandatory learning in SuccessFactors Learning, ANZ’s learning management system. This includes, but is not limited to; knowledge of course design, development and testing, deployment, maintenance and reporting.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Location**: Bengaluru

**Role Type**: Permanent, Fulltime

What will your day look like

Responsible for ensuring successful deployment of Mandatory compliance learning on the Learning Management system (LMS), overseeing all system-related aspects of training set-up, assignment, reporting, and follow-up processes in the LMS

Develop, deliver and optimize employee mandatory compliance learning journeys and associated requirements within agreed timelines, adopting agile principles

Maintain and improve the end-to-end mandatory compliance learning experience for ANZ employees

Closely collaborate across teams, business stakeholders across the organization and geographies in support of designing and delivering on the initiatives related to mandatory compliance learning, to enhance quality of service for end users

Understand all of the components that make up the ANZ mandatory learning ecosystem (systems, processes and architectures)

Perform data analysis on learning assignment as well as HR data, as needed to determine the target audience to complete necessary trainings

Find the best path for delivery that balances overall completion and total investment with minimisation of time to value, with a ‘system-wide’ view and deep understanding of risk and appropriate mitigation of delivery and process risk

Address stakeholder requests and questions; provide LMS-related guidance to solution business learning requirements

Ability to operate with a sense of urgency when needed to respond to regulatory requests and/or to meet time-sensitive training deployment timelines

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

To grow and be successful in this role, you will ideally bring the following:
Experience with administering online training on an LMS; ability to interpret business requirements / needs and implement in LMS, including assignment, exclusion, and reporting requests

Demonstrated ability to work with cross-functional stakeholders

An ability to work strategically to conceptualise end to end learning solutions while taking into account the requirements of learning operations to deploy mandatory learning experiences

Experience as a digital learning consultant

Learning and development consulting experience particularly in relation to understanding best practice in digital learning design, development and deployment

Proven experience in project delivery, planning, dependency and risk management

Intermediate Microsoft Excel skills

SuccessFactors Learning Management Experience (or equivalent Learning Management Systems)

Understanding of organizational structure/restructure, HR data, and business needs to determine effective assignment strategy within capabilities of LMS functionality

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of

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