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Journey Expert

1 month ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 62894
**Department**: Insto Banking Services Payments
**Division**: Institutional
**Location**: Bengaluru
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Role Location**: RMZ Ecoworld
As a Journey Expert, you will be responsible for requirement analysis and optimising end-to-end customer journey’s and improve the customer experience. You will be focussed on end-to-end customer outcomes and the value or benefit being delivered.

**The successful Journey Expert will**:
Focus on the business outcomes and develop understanding of customer needs and end to end solutions.
Collaborate with the Product Owners/ Initiative Leads to assess new demand and elicit requirements with stakeholders.
Identify and capture detailed functional and non-functional requirements.
In partnership with PO’s and TPL, support with prioritisation and backlog refinement and other ceremonies.
Engage with the wider tribe to ensure reusability of the solution being developed.
What will you bring?
Demonstrate strong experience in eliciting business requirements, delivery and knowledge of Agile ways of working and collaboration tools (i.e. Confluence, JIRA, etc.)
High level of influencing and negotiating skills backed by data.
Flexible and adaptable (able to work in ambiguous, fast-paced and cross-functional team environments)
A strong execution mindset and ability to deliver quality outputs within required timeframes.
Knowledge of Payments Products and/or systems across the Asia-Pacific region (desired, but not mandatory)
Appreciation of end-to-end customer journeys across the Payments lifecycle (desired, but not mandatory)
An extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
Commitment to fostering a team culture, energy building and agile ceremonies

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

Job Posting End Date

28/05/2024, 11.59pm, (Melbourne Australia)

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