Customer Relationship Executive

6 months ago

Gurgaon, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relationship Executive

Property and Asset Management

What this job involves

You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer-related concerns. Your role is to ensure that customer service is maintained as per the standards set by us. Your day-to-day activities will involve:
Ensure that the club is running smoothly and efficiently on a day-to-day basis
Handle customer inquiries and complaints in a professional and courteous manner
Supervise and coordinate the activities of all club personnel
Ensure that all club areas are clean, well-maintained, and properly stocked
Develop and implement marketing and sales plans to increase membership and revenue
Prepare and monitor the club’s annual budget
Negotiate and manage contracts with vendors and suppliers
Plan and oversee special events and functions held at the club
Maintain accurate records of all club transactions
Ensure that the club is in compliance with all local, state, and federal laws and regulations
Conduct regular safety inspections of all club facilities and equipment
Serve as a liaison between the club’s ownership/management and its members
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
Monitoring the helpdesk and customer service executives on a regular basis.
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

**Client**:
You will be working on _site name __, which is a __type__, located at __location__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any.

**Reporting**:
You will be reporting to Property Manager.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

**Qualifications**:
You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.
Good Communication skills with speech clarity, fluency in English language will be important.
Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and

  • Customer Relationship Executive

    4 days ago

    Gurgaon, India Bholasons Jewellers Full time

    **Job Title **Customer Relationship Executive** **About Organisation** Craftsmanship and quality are the hallmarks of Bholasons that has been attracting customers for generations. The organisation ensures transparency from making to marketing and unparalleled customer satisfaction. Unlike other brands who indulge in mass production, we create hand crafted...

  • Customer Relationship Executive

    21 hours ago

    Gurgaon, India BUILDMYINFRA PVT LTD Full time

    **OVERALL RESPONSIBILITY** As a client relationship executive you are responsible for all over strategic planning, account management and for the overall success of BMI’s relationship with assigned clients account. Success will be measured by strategic and practical leadership and oversight, optimizing online care utilization and the financial...

  • Customer Relationship Executive

    6 months ago

    Gurgaon, India Airveda Full time

    **Job Title: Customer Relationship Executive** Airveda is a mission based company helping people breathe well, live well. We build end to end air quality monitoring IOT systems for indoor as well as outdoors helping grow citizen awareness and actions, as well as enabling schools, offices etc to provide healthier environments for their...

  • Customer Relationship Executive

    21 hours ago

    Gurgaon, India SCIENCE OLYMPIAD FOUNDATION Full time

    We are looking for an Customer Relationship Executive for our Sister concern Science Olympiad Foundation. Who are Resolving customer Queries quickly and efficiently through **EMAIL** **Qualification**: Graduate in any Discipline Skills Required. 1. **Excellent Communication Skills both verbal and written in English.** 2. Flexibility to adapt to a...

  • Customer Relationship Executive

    7 months ago

    Gurgaon District, Haryana, India Oasis Studio Full time

    Customer Relationship Executive: - mandatory skills: - 1) Customer complaint resolution experience of atleast 1 year 2) Internal followups for completion of complaints 3) someone from modular kitchens /wardrobes section will be preferred. 4) Good telephonic communication skills. Roles and responsibilities: - 1) Assist Execution Manager in his day to...

  • Customer Relationship Executive

    2 days ago

    Gurgaon, India Tesla Power USA Inc. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...

  • Customer Relationship Executive

    7 months ago

    Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

    **Location**: Gurugram ( Sector 74 A) **Vacancy**: 1 **Minimum Qualification**: Graduate in any domain / MBA **Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM. **Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS...

  • Customer Relationship Executive

    6 months ago

    Gurgaon, India 9 Plates Hospitality Private Limited Full time

    **Position Overview**: **Key Responsibilities**: **Issue Resolution**: Act as the primary point of contact for franchise owners, addressing their queries, concerns, and issues promptly and professionally. Utilize problem-solving skills to find appropriate solutions and ensure a high level of satisfaction. **Communication**: Establish clear and consistent...

  • Customer Relationship Executive

    6 months ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relationship Executive

    7 months ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relationship Executive

    2 days ago

    Gurgaon, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Customer Relationship Manager

    1 month ago

    Gurgaon, Haryana, India ScaleneWorks Full time

    Job Overview">We are seeking an experienced Customer Relationship Manager to join our team at ScaleneWorks. This is a pivotal role that will be responsible for managing end-to-end customer relationships, ensuring timely sale-related documentation, collections, and resolution of customer issues.Key Responsibilities:Develop and distribute collections targets...

  • Customer Relationship Executive

    7 months ago

    Gurgaon, India Grow4sure consulting pvt ltd Full time

    **Position** - Customer relation executive ( For Hospitality Industry ) **Qualification** - Graduation **Location** - Gurgaon **Salary and Benefits** - 18 to 20 k + Accommodation and meal. **JD** - 1. Take calls from customers and do outbound calling 2.Identify and assess customers’ needs to achieve satisfaction 3. Provide accurate, valid and...

  • Customer Relationship Executive

    2 days ago

    Gurgaon District, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us....

  • Customer Relationship Executive

    21 hours ago

    Gurgaon, Gurugram, Haryana, India T AND T REALTY SERVICES PVT LTD Full time

    JOB DESCRIPTION - CTC- 3 to 4 LPA - Role - CRM - Experience - 1-2 YEAR - Job Type - Full time - Industry - Real Estate - Location - Gurugram Job brief - T and T Realty Services Pvt Ltd. is one of the leading companies in the field of real estate. We have an incredible team of professionals who have managed to bring the company at the peak. We are looking...

  • Client Relationship Executive

    7 months ago

    Gurgaon, India Mobishastra Technologies Private Limited Full time

    As a Relationship Executive, you will be responsible for establishing and managing relationships with clients to achieve business objectives and maintain customer satisfaction. You will serve as the primary point of contact for clients, addressing their needs and ensuring the successful delivery of products or services. This role requires excellent...

  • Customer Relationship Associate

    7 months ago

    Gurgaon, India Thinvent Technologies Pvt Ltd Full time

    **Experience**: 0 to 2 Years **Work Location**:Gurgaon (In-Office) **Job Qualification**: A bachelor's degree and master's degree in any discipline with impeccable writing and communication. **Job Specifications** - Interact with customers to clearly understand their requirements post sales - Maintain frequent communication and follow-up with customers...

  • Customer Relationship Executive- Malayalam Language

    6 months ago

    Gurgaon, India Mahindra First Choice Full time

    Customer Relation Executive will be responsible to help customers with complaints and questions, give customers information about products and services, take orders, and process return **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Morning shift Ability to...

  • Sales and Customer Relationship Specialist

    1 month ago

    Gurgaon, Haryana, India VCM RECURITMENTS Full time

    About the Role:VCM Recruitment is seeking an experienced Sales and Customer Relationship Specialist to join our team. As a key member of our sales team, you will be responsible for driving business growth through effective sales strategies and building strong relationships with clients.Key Responsibilities:Conduct outbound calls to potential customers to...

  • Customer Relationship Speciali

    2 days ago

    Gurgaon, India Albireo Full time

    ***JOB CODE TITLE: CR Specialist** ***CAREERBAND**: - Package:upto 15lpa - Industry:Industrial Products/Heavy Machinery - Functional Area - Role:Product Designer - Job Type:Full Time **Location**: - Location:Gurgaon **Responsibilities**: **JOB CODE TITLE: CR Specialist** **CAREERBAND**: **JOB CODE**: **POSITION REPORTS TO: Customer Relationship...