Customer Relationship Executive

6 months ago


Gurgaon, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relationship Executive

Property and Asset Management

What this Job Involves?

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _IILM University __, which is a __University__, located at __Gurgaon__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



  • Gurgaon, India Bholasons Jewellers Full time

    **Job Title **Customer Relationship Executive** **About Organisation** Craftsmanship and quality are the hallmarks of Bholasons that has been attracting customers for generations. The organisation ensures transparency from making to marketing and unparalleled customer satisfaction. Unlike other brands who indulge in mass production, we create hand crafted...


  • Gurgaon, India CRATERZONE PVT LTD Full time

    **Relationship Executive Responsibilities**: - Meeting with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting in-depth needs assessments to better understand each...


  • Gurgaon, India BUILDMYINFRA PVT LTD Full time

    **OVERALL RESPONSIBILITY** As a client relationship executive you are responsible for all over strategic planning, account management and for the overall success of BMI’s relationship with assigned clients account. Success will be measured by strategic and practical leadership and oversight, optimizing online care utilization and the financial...


  • Gurgaon, India Airveda Full time

    **Job Title: Customer Relationship Executive** Airveda is a mission based company helping people breathe well, live well. We build end to end air quality monitoring IOT systems for indoor as well as outdoors helping grow citizen awareness and actions, as well as enabling schools, offices etc to provide healthier environments for their...


  • Gurgaon, India SCIENCE OLYMPIAD FOUNDATION Full time

    We are looking for an Customer Relationship Executive for our Sister concern Science Olympiad Foundation. Who are Resolving customer Queries quickly and efficiently through **EMAIL** **Qualification**: Graduate in any Discipline Skills Required. 1. **Excellent Communication Skills both verbal and written in English.** 2. Flexibility to adapt to a...


  • Gurgaon District, Haryana, India Oasis Studio Full time

    Customer Relationship Executive: - mandatory skills: - 1) Customer complaint resolution experience of atleast 1 year 2) Internal followups for completion of complaints 3) someone from modular kitchens /wardrobes section will be preferred. 4) Good telephonic communication skills. Roles and responsibilities: - 1) Assist Execution Manager in his day to...


  • Gurgaon, India Tesla Power USA Inc. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer-related concerns. Your role is to ensure that customer service is maintained as per the standards set by us....


  • Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

    **Location**: Gurugram ( Sector 74 A) **Vacancy**: 1 **Minimum Qualification**: Graduate in any domain / MBA **Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM. **Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS...


  • Gurgaon, India 9 Plates Hospitality Private Limited Full time

    **Position Overview**: **Key Responsibilities**: **Issue Resolution**: Act as the primary point of contact for franchise owners, addressing their queries, concerns, and issues promptly and professionally. Utilize problem-solving skills to find appropriate solutions and ensure a high level of satisfaction. **Communication**: Establish clear and consistent...


  • Gurgaon, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...


  • Gurgaon, India Grow4sure consulting pvt ltd Full time

    **Position** - Customer relation executive ( For Hospitality Industry ) **Qualification** - Graduation **Location** - Gurgaon **Salary and Benefits** - 18 to 20 k + Accommodation and meal. **JD** - 1. Take calls from customers and do outbound calling 2.Identify and assess customers’ needs to achieve satisfaction 3. Provide accurate, valid and...


  • Gurgaon District, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us....


  • Gurgaon, Gurugram, Haryana, India T AND T REALTY SERVICES PVT LTD Full time

    JOB DESCRIPTION - CTC- 3 to 4 LPA - Role - CRM - Experience - 1-2 YEAR - Job Type - Full time - Industry - Real Estate - Location - Gurugram Job brief - T and T Realty Services Pvt Ltd. is one of the leading companies in the field of real estate. We have an incredible team of professionals who have managed to bring the company at the peak. We are looking...


  • Gurgaon, India SP Enterprises Full time

    **Responsibilities**: - Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries. - Dealing with customers directly either by face-to-face, electronically, or telephone and responding to customer inquiries promptly. - Responding to customer inquiries regarding offers, discounts, electronic...


  • Gurgaon, India Mobishastra Technologies Private Limited Full time

    As a Relationship Executive, you will be responsible for establishing and managing relationships with clients to achieve business objectives and maintain customer satisfaction. You will serve as the primary point of contact for clients, addressing their needs and ensuring the successful delivery of products or services. This role requires excellent...


  • Gurgaon, India Thinvent Technologies Pvt Ltd Full time

    **Experience**: 0 to 2 Years **Work Location**:Gurgaon (In-Office) **Job Qualification**: A bachelor's degree and master's degree in any discipline with impeccable writing and communication. **Job Specifications** - Interact with customers to clearly understand their requirements post sales - Maintain frequent communication and follow-up with customers...


  • Gurgaon, India 9 Plates Hospitality Private Limited Full time

    We are looking for an experienced **Area Manager **to organize and oversee the operations of a number of stores. You will assume responsibility for the overall success of the stores by setting targets, supervising store managers, and ensuring they are attained. **Roles & Responsibilities**: - Formulate fruitful business development strategies to ensure...


  • Gurgaon, India Mahindra First Choice Full time

    Customer Relation Executive will be responsible to help customers with complaints and questions, give customers information about products and services, take orders, and process return **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Morning shift Ability to...