Customer Relationship Executive

5 months ago


Gurgaon, India 9 Plates Hospitality Private Limited Full time

**Position Overview**:
**Key Responsibilities**:
**Issue Resolution**: Act as the primary point of contact for franchise owners, addressing their queries, concerns, and issues promptly and professionally. Utilize problem-solving skills to find appropriate solutions and ensure a high level of satisfaction.

**Communication**: Establish clear and consistent communication channels between franchise owners and relevant departments within the company. Relay franchise owner issues and feedback accurately to the appropriate departments to ensure swift resolution.

**Relationship Building**: Cultivate strong and positive relationships with franchise owners, understanding their unique needs and fostering a sense of partnership between them and the brand.

**Conflict Resolution**: Mediate and resolve conflicts that may arise between franchise owners and the brand. Work collaboratively to find mutually beneficial solutions while maintaining the brand's standards and policies.

**Feedback Collection**: Gather feedback from franchise owners on an ongoing basis, providing insights to the management team for continuous improvement and refinement of processes.

**Training and Support**: Assist franchise owners in understanding the brand's policies, procedures, and initiatives. Provide necessary training and support to ensure their successful operation of outlets.

**Data Management**: Maintain accurate and organized records of interactions, feedback, and issue resolutions. Use CRM tools to track and manage communication effectively.

**Collaboration**: Collaborate with various departments such as Operations, Marketing, and Finance to ensure franchise owner needs are met, and their concerns are addressed promptly.

**Performance Tracking**: Monitor key performance indicators related to franchise owner satisfaction, issue resolution time, and communication effectiveness. Provide regular reports to management.

**Continuous Improvement**: Identify opportunities for process enhancement and streamlined communication to enhance the overall franchise owner experience.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in customer relationship management, preferably in the foodservice or franchise industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Empathy and patience in dealing with various stakeholders.
- Strong organizational skills and attention to detail.
- Ability to work independently and within a team.
- Flexibility to adapt to changing priorities and requirements.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

**Speak with the employer**
+91 8800020766



  • Gurgaon, India Veg Ease Full time

    **Job Title**: Customer Relations Executive The Customer Relations Executive is a pivotal role dedicated to nurturing positive relationships between the company and its customers. This position involves providing exceptional customer service through various communication channels, such as chatting and calling, to address inquiries and ensure customer...


  • Gurgaon, India Sheerbulls India Pvt ltd Full time

    **Job Summary**: We are looking for a highly motivated and experienced **CRM Executive** to join our team at the real estate company. The primary responsibility of the CRM Executive will be to understand the client’s requirements, prepare the quotations as per the same and share them with the Client. **Responsibilities**: - Understand the client...


  • Gurgaon, India Airveda Full time

    **Job Title: Customer Relationship Executive** Airveda is a mission based company helping people breathe well, live well. We build end to end air quality monitoring IOT systems for indoor as well as outdoors helping grow citizen awareness and actions, as well as enabling schools, offices etc to provide healthier environments for their...


  • Gurgaon District, Haryana, India Oasis Studio Full time

    Customer Relationship Executive: - mandatory skills: - 1) Customer complaint resolution experience of atleast 1 year 2) Internal followups for completion of complaints 3) someone from modular kitchens /wardrobes section will be preferred. 4) Good telephonic communication skills. Roles and responsibilities: - 1) Assist Execution Manager in his day to...


  • Gurgaon, India RedGirraffe Full time

    Conducting customer satisfaction surveys to understand what areas of the company's services need improvements - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - Dealing with customer issues and churning out an easy-to-follow solution - Managing payment and delivery of customer...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer-related concerns. Your role is to ensure that customer service is maintained as per the standards set by us....


  • Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

    **Location**: Gurugram ( Sector 74 A) **Vacancy**: 1 **Minimum Qualification**: Graduate in any domain / MBA **Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM. **Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job Title: Customer Relationship ManagerJob Purpose: The incumbent will be responsible for end-to-end customer relationship journey & NPS management in the Real Estate sector.Roles & Responsibilities:Financial and Strategy: Devise and distribute collections targets, strategize collection projections, and prepare CC Budget for the customer life...


  • Gurgaon, Haryana, India Amplifon Full time

    Job Title: Country Call Center OperatorJob Purpose:We are seeking a Customer Relationship Executive - Outbound to join our team at Amplifon. As a key member of our customer service team, you will be responsible for calling fresh leads and follow-up clients to ensure the desired number of visits to our clinic. You will work closely with our clinical and field...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...


  • Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job Overview">We are seeking an experienced Customer Relationship Manager to join our team at ScaleneWorks. This is a pivotal role that will be responsible for managing end-to-end customer relationships, ensuring timely sale-related documentation, collections, and resolution of customer issues.Key Responsibilities:Develop and distribute collections targets...


  • Gurgaon, India Grow4sure consulting pvt ltd Full time

    **Position** - Customer relation executive ( For Hospitality Industry ) **Qualification** - Graduation **Location** - Gurgaon **Salary and Benefits** - 18 to 20 k + Accommodation and meal. **JD** - 1. Take calls from customers and do outbound calling 2.Identify and assess customers’ needs to achieve satisfaction 3. Provide accurate, valid and...


  • Gurgaon, Haryana, India Dezinetree Projects Pvt Ltd Full time

    Developing and Executing CRM Strategies At Dezinetree Projects Pvt Ltd, we are seeking an experienced Customer Relationship Management Manager to lead our efforts in developing and executing CRM strategies that drive customer satisfaction and loyalty. This role will be responsible for monitoring relationships with existing customers through CRM systems,...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job PurposeThe incumbent will be responsible for managing the entire customer relationship journey, focusing on post-booking stage interactions, timely documentation, collections, and issue resolution to ensure a positive customer experience and high Net Promoter Score (NPS).Roles & ResponsibilitiesFinancial and Strategy• Develop and distribute collections...


  • Gurgaon, Haryana, India SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED Full time

    Job Title: Inside Sales ExecutiveAbout the Role: We are seeking a highly motivated and results-driven Inside Sales Executive to join our team at ShiningStars ITPL.Key Responsibilities:Maintaining long-lasting relationships with existing customers through exceptional after-sales service.Actively sourcing new sales opportunities through cold-calling and...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job Overview: We are seeking a highly skilled Customer Relationship Journey Manager to join our team at ScaleneWorks. In this role, you will be responsible for managing the entire customer relationship journey from end to end, ensuring timely sale-related documentation, collections, and resolution of customer issues. Key Responsibilities:• Strategize and...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job PurposeThe incumbent will be responsible for managing the entire customer relationship journey, focusing on delivering exceptional customer experiences and consistently high Net Promoter Scores (NPS). This will involve ensuring timely documentation, collections, and issue resolution across the customer lifecycle.Roles and ResponsibilitiesFinancial and...


  • Gurgaon, Haryana, India Cars24 Full time

    About Cars24:Cars24 is a pioneering used vehicle e-commerce platform that has achieved over US$1 billion in sales. As the largest player in used vehicles in India, we are scaling our operations globally, prioritizing markets such as Australia, the Middle East, and Southeast Asia.Our Australian Mission:We aim to revolutionize the car-buying experience for...


  • Gurgaon, Haryana, India INFRAMANTRA INDIA PRIVATE LIMITED Full time

    Job Title: Customer Relationship ManagerAt INFRAMANTRA INDIA PRIVATE LIMITED, we are seeking a skilled Customer Relationship Manager to join our team.Key Responsibilities:• Client Onboarding: Conduct welcome calls to explain booking details and payment plans.• Client Management: Act as the main contact for assigned clients, ensuring their expectations...