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Customer Care Executive

1 month ago

Dighi Camp Pune Maharashtra, India Robu.in Full time

**Customer Care Executive**

**Job Summary**:
**Number of Positions**: 01 required.

**Experience**:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

**Salary Range CTC**: Rs.2,38,094/- per annum to Rs. 3,61,785/- per annum.

**Educational Qualification**: Any Graduate, Under-Graduate, 12th passed.

**Required Skills**:

- Fluent communications skills: English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

**Gender**: Male/Female (anyone can apply).

**Job Responsibilities and Duties**:
The responsibilities & duties of the **Customer Care Executive** would be:

- To handle the customer queries and escalations systematically, providing them with the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
- The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.

**Benefits**:

- Limited Calls. No heavy call flow level, per day (mostly less than 40).
- Day Shift only.
- Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
- Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
- 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

**Job Types**: Full-time, Permanent

Pay: ₹238,094.00 - ₹361,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- Customer support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person