Customer Care Executive

2 weeks ago

Pune, India Palmonas Fashion Pvt.Ltd Full time

Our Customer Care department is looking for a passionate and experienced individual to join us as a Customer Care Executive.

Your main goal for this role will be to provide excellent customer satisfaction. As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

**Responsibilities**
- Understanding the products and services provided by the company.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Requirements**:

- Someone who has fashion knowledge is preferable.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of MS Excel, MS Word.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

**Salary**: ₹15,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Koregaon Park, Pune - 411001, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer Happiness: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

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