Patient Support Assistant
4 weeks ago
**Job Summary**
Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Outbound calling for patients & tie-ups.
**Location:
- Mumbai/Bangalore/Assam/West Bengal**
**Salary:
- 2.5 LPA TO 3.5 LPA**
**Shift:
- Day Shift**
**Responsibilities**:
1. Answering questions about our clinic & services - for walk in patients and telephonically.
2. Asking questions to understand patient requirements & convert calls to appointments
3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introduce visitor / patient to the SOPs of PRC.
4. Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person.
5. Corporate tie - up facilitation for promotional activities
**Essential Requirements**
- Proven experience as front office representative or other customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- 10+2 essential; Graduation will be a plus
- Ability to connect using social media - Whatsapp, Facebook, Traditional methods - Phone, post mail etc
**Desirable**:Making good PPTs
**Skills Required**:
Active Listening, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer - Internet usage, Time Management, Typing Speed 30+ WPM, Writing, Whatsapp, Facebook, Tele Calling
Detailed Job responsibilities: Free doctor’s time from organising and administrative tasks so that they
can spend maximum time on strategic tasks. Responsibilities typically include:
- Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organising meetings and appointments, often controlling access to the doctor
- Greet patient, Explain SOPs, Provide Case sheet (Blank), Practo Entry, Collect Fee, Issue receipt
- Typing, compiling and preparing reports, presentations and correspondence
- Implementing and maintaining procedures/administrative systems
- Liaising with staff, suppliers and clients
- Maintaining expenses, issuing receipts to patients and collecting fee.
- Greet and assist patients with registration and eligibility.
- Check in/out patients using electronic medical records.
- Scan medical records into the system using software.
- Testimonial Collection
- Whatsapp and Facebook messages
- Maintaining Samples, Medicine Stocks & Patient Accounting
- Providing Health Education and Marketing material
- Taking print outs
- Corporate tie - up facilitation for promotional activities
**Business Marketing**:
- Planning & executing the advertising strategy
- Camps and their Execution
- Corporate Tie Ups (Surrounding Companies)
- Fixed asset advertisements for patient generation
**Additional Responsibiities**:
- Calling to follow up DYPH/MGM/Masina/ACI Patients [Different Locations]
- Vendor Calling for follow up
Working Hours: 10 AM to 8 PM
Weekly OFF on Sunday
**Best Regards**
**HR Divya**
** 9258926585
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
- Medical administration: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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