Patient Support Executive

5 months ago


Mumbai Maharashtra, India INTINERI INFOSOL PVT LTD Full time

**Job Summary**

Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Outbound calling for patients & tie-ups.

**Responsibilities**:
1. Answering questions about our clinic & services - for walk in patients and telephonically. 2. Asking questions to understand patient requirements & convert calls to appointments

3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introduce visitor / patient to the SOPs of PRC.

4. Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person.
5. Corporate tie - up facilitation for promotional activities

**Essential Requirements**
- Proven experience as front office representative or other customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects **Excellent knowledge of English**:

- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- 10+2 essential; Graduation will be a plus Calling, Social Media 25% Data Entry, Documentation Personal Assistant 25% 20% Patient Assistance 20% Administration 10% Time Percentage & Responsibilities Patient Support Executive 12-15
- Ability to connect using social media - Whats app, Facebook, Traditional methods - Phone, post mail etc Desirable: Making good PPTs Skills Required Active Listening, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer - Internet usage, Time Management, Typing Speed 30+ WPM, Writing, Whats app, Facebook, Tele Calling Detailed

**Job responsibilities**:
Free doctor’s time from organising and administrative tasks so that they can spend maximum time on strategic tasks. Responsibilities typically include:

- Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organising meetings and appointments, often controlling access to the doctor
- Greet patient, Explain SOPs, Provide Case sheet (Blank), Practo Entry, Collect Fee, Issue receipt
- Typing, compiling and preparing reports, presentations and correspondence
- Implementing and maintaining procedures/administrative systems
- Liaising with staff, suppliers and clients
- Maintaining expenses, issuing receipts to patients and collecting fee.
- Greet and assist patients with registration and eligibility.
- Check in/out patients using electronic medical records.
- Scan medical records into the system using software.
- Testimonial Collection
- Whatsapp and Facebook messages
- Maintaining Samples, Medicine Stocks & Patient Accounting
- Providing Health Education and Marketing material
- Taking print outs
- Corporate tie - up facilitation for promotional activities
- Business Marketing: o Planning & executing the advertising strategy o Camps and their Execution o Corporate Tie Ups (Surrounding Companies) o Fixed asset advertisements for patient generation Additional Responsibiities:

- Calling to follow up DYPH/MGM/Masina/ACI Patients [Different Locations]
- Vendor Calling for follow up
- Working Hours:
10 AM to 8 PM

Weekly OFF on Sunday.

**BEST REGARDS**

**HR DIVYA**
**9258926585**

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 3 years (preferred)
- Medicare: 1 year (required)
- Medical billing: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Mumbai, Maharashtra, India INTINERI INFOSOL PVT LTD Full time

    **Job Summary** Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional...


  • Chembur, Mumbai, Maharashtra, India QPED Full time

    Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional patient experience by...


  • Mumbai, Maharashtra, India INTINERI INFOSOL Full time

    **Job Summary** Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional...


  • Chembur, Mumbai, Maharashtra, India John Meridian Full time

    Acting as a first point of contact: dealing with correspondence and phone calls - Managing diaries and organising meetings and appointments, often controlling access to thedoctor - Greet patient, Explain SOPs, Provide Case sheet (Blank), Practo Entry, Collect Fee, Issuereceipt - Typing, compiling and preparing reports, presentations and correspondence -...


  • Chembur, Mumbai, Maharashtra, India vasmigroup Full time

    Job Responsibilities: 1. Answering questions about our clinic & services - for walk in patients and telephonically .2. Asking questions to understand patient requirements & convert calls to appointments 3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introducevisitor / patient to the SOPs of PRC. 4. Connect & Communicate...


  • Andheri East, Mumbai, Maharashtra, India Karma ayurveda Full time

    A Patient Relations Executive typically works within healthcare facilities such as hospitals, clinics, or medical centers. Their primary responsibility is to ensure positive interactions and experiences for patients and their families throughout their healthcare journey. Here's an overview of their role: 1. **Patient Advocacy**: Patient Relations Executives...


  • Mumbai, Maharashtra, India Karma ayurveda Full time

    The Patient Relations Executive is responsible for managing and improving patient satisfaction and addressing any concerns or issues that may arise. This role involves interacting with patients and their families, resolving complaints, and ensuring a positive experience throughout the patient journey. The Patient Relations Executive will work closely with...


  • Mumbai, Maharashtra, India Roche Full time

    The RoleAs a Patient Support Program Manager at Roche, you will be responsible for planning, implementing, and managing Patient Support Programs with a focus on new launches and value-added services.Key ResponsibilitiesDevelop and execute strategic plans for Patient Support Programs aligned with business objectives and market trends.Lead cross-functional...


  • Mumbai, Maharashtra, India Roche Full time

    Job SummaryWe are seeking a highly skilled Patient Support Program Manager to join our team at Roche. As a key member of our organization, you will be responsible for planning, implementing, and managing Patient Support Programs that deliver exceptional value to our patients and customers.Key ResponsibilitiesDevelop and execute strategic plans for Patient...


  • Mumbai, Maharashtra, India Roche Full time

    Job Title: Partner-Patient SolutionsThe PositionPatient Support Program ResponsibilitiesDevelop and implement patient support programs to enhance patient outcomes and experiencesCollaborate with cross-functional teams to ensure program execution and compliance with regulatory requirementsManage program budgets, timelines, and resources to achieve program...


  • Mumbai, India Painacea Full time

    Job Summary Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional...


  • Mumbai, Maharashtra, India Roche Full time

    Patient Support Programs Coordinator RoleThe ideal candidate will have 5 years of experience in the pharmaceutical/biotech industry, with a strong understanding of the drug development and commercialization value chain. They will be responsible for planning, implementation, budget management, and project management of Patient Support...


  • Mumbai, Maharashtra, India Roche Full time

    Patient Support Program ManagerAbout the RoleThe Patient Support Program Manager will be responsible for planning, implementing, and managing Patient Support Programs with a focus on new launches and value-added services. This role will ensure execution excellence of PSPs through day-to-day coordination with vendors and ongoing process monitoring.Key...


  • Mumbai, Maharashtra, India Roche Full time

    Patient Support Program ManagerAbout the RoleThe ideal candidate will have a strong understanding of the pharmaceutical industry and experience in managing patient support programs. They will be responsible for planning, implementing, and managing budgets for these programs, as well as overseeing the execution of initiatives and managing resources...


  • Mumbai, Maharashtra, India Eway IT Solutions Full time

    Managing patient registrations with precision, including insurance documentation. - Conducting patient consultations and suggesting appropriate treatments. - Coordinating patient appointments and addressing billing-related queries. - Reviewing health histories and consulting with patients and their families. - Building and sustaining fruitful relationships...

  • Patient Executive

    5 months ago


    Chembur, Mumbai, Maharashtra, India Acme Healthcenter Pvt Ltd Full time

    *Conduct checks on patient services *Processing different payments for pateints *Maintain quality service *Schedule medical appointments *Assisting patients in filling medical forms *Updating pateint insurance information *Confidently manage patient accounts *Oversee payment collection procedure *Prepairing pateint admission and discharge...

  • Patient Executive

    5 months ago


    Chembur, Mumbai, Maharashtra, India Acme Healthcenter Pvt Ltd Full time

    *Conduct checks on patient services *Processing different payments for pateints *Maintain quality service *Schedule medical appointments *Assisting patients in filling medical forms *Updating pateint insurance information *Confidently manage patient accounts *Oversee payment collection procedure *Prepairing pateint admission and discharge...

  • Patient Counselor

    4 weeks ago


    Mumbai, Maharashtra, India Qi Spine Full time

    **The role of the Patient Counsellor focusses of primarily achieving 2 objectives**: 1) Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind. 2) Ensuring a pleasing and seamless patient experience throughout...


  • Mumbai, Maharashtra, India Roche Full time

    Patient Support Program ManagerAbout the RoleWe are seeking a highly skilled and experienced Patient Support Program Manager to join our team at Roche. As a key member of our patient support program, you will be responsible for planning, implementation, budget management, and project management of Patient Support Programs with a special focus on new launches...

  • Patient Counselor

    5 months ago


    Borivali, Mumbai, Maharashtra, India APOLLO SPECIALITY Full time

    To participate and work for the Outreach camps or any patient awareness related marketing activities. - To encourage the patients and increase the number of footfalls and overall treatments. - To nurture and handhold leads and patients during their treatment cycle. - Responsible for counselling the patients about the benefits and risks of IVF transparently...