Patient Care Executive

2 weeks ago


Deonar Mumbai Maharashtra, India Anvi Ayurveda (Madhavbaug) Full time

1. Compassionate, emphatic towards patients, explaining them clearly and focused towards curing them

2. Greet patients and visitors warmly as they enter the clinic, creating a friendly and welcoming atmosphere.

3. Appointment Management/Clinic footfall: Schedule, reschedule, and cancel patient appointments using the clinic's scheduling system, taking into account provider availability.

4. Patient Registration: Filling the expectation form and update patient information, including contact details and medical history. Take vitals of the patients.

5. Patient Assistance and enrolment process: Provide information about clinic services, procedures, and any pre-appointment instructions to patients.

6. Phone Communication: Make calls to fix appointment of new patient and on plan patients. Answer phone calls and respond to patients, addressing inquiries, scheduling, and providing information.

7. Billing and Payment: Cash handling, Collect enrolment fees, medicine revenue, line up investigations and process payments, as well as handle basic billing inquiries.

8. Medicine Sale
- Bill medicine as per prescription given by the Doctor.

9. Generate new leads: Collect reference leads from the satisfied patients, conduct outdoor camp and arrange patient engagement activities in/outside clinic.

10. Clinic Management: Keep the clinic clean, organized, and comfortable for patients, ensuring a pleasant environment.

11. Administrative Support: Daily administrative tasks, such as filing, data entry, weekly stock management and maintaining patient records like case paper, consent forms, expectation forms and daily cash declaration.

12. Patient Satisfaction: Conduct follow-up calls to check on patient satisfaction, improvement and also check if patient is following the suggested routine for optimum results and address any post-visit concerns. Collect google reviews and patient feedback.

13. Adherence to the company policies and guidelines for patient service and care.

14. Multitasking

15. Ability to plan & organize one’s work schedule effectively.

16. Speaking and listening are essential requirements to understand and carry out the duties.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 06/05/2024



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