Patient Support Executive

4 weeks ago


Mumbai, India TalentPulse Consultant Full time
Overview:The PatientSupport Executive plays a crucial role in providing assistance andguidance to patients throughout their healthcare journey. They areresponsible for offering empathetic and efficient support topatients ensuring their comfort and wellbeing during theirinteractions with the healthcare facility.KeyResponsibilities:
  • Providecompassionate and courteous assistance to patients addressing theirqueries and concerns.
  • Coordinate withhealthcare professionals to ensure timely and accurate care forpatients.
  • Manage patient appointments schedulesand followups efficiently.
  • Handle patientdocumentation and maintain confidentiality of sensitiveinformation.
  • Offer guidance on insurancecoverage billing and financial assistance options topatients.
  • Respond to patient inquiries viaphone email or inperson interactions.
  • Conductsatisfaction surveys and gather feedback to improve patient supportservices.
  • Collaborate with medical staff toensure seamless patient care processes.
  • Assistin organizing patient education programs and supportgroups.
  • Escalate complex patient issues to theappropriate healthcare personnel.
  • Stay updatedon healthcare regulations and compliancestandards.
  • Contribute to the development ofpatient support protocols and bestpractices.
  • Participate in training programs toenhance patient support skills.
  • Adhere toethical and professional standards in all patientinteractions.
  • Utilize technology platforms forefficient patient datamanagement.
RequiredQualifications:
  • Bachelor s degree inHealthcare Management Nursing or relatedfield.
  • Proven experience in a patient supportor customer service role.
  • Excellentinterpersonal and communication skills.
  • Strongunderstanding of medical terminology and healthcareprocesses.
  • Empathetic approach towards patientcare and support.
  • Ability to multitask andprioritize patient needseffectively.
  • Proficiency in using healthcareinformation systems and software.
  • Knowledge ofinsurance protocols and billing procedures in healthcaresettings.
  • Problemsolving skills to addresspatient concerns and queries.
  • Demonstratedability to maintain confidentiality and uphold ethicalstandards.
  • Detailoriented with strongorganizational and time managementabilities.
  • Ability to work effectively in ateambased healthcare environment.
  • Familiaritywith regulatory requirements and compliance inhealthcare.
  • Flexible schedule to accommodatepatient support needs.
  • Commitment to continuouslearning and professional development inhealthcare.

empathy,customerservice,time management



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