Zonal Patient Experience

2 months ago

Navi Mumbai, India Indira IVF Full time

Job Description

Job Responsibilities:

Ensure quality individualized service to patients and address all patient concerns in appropriate time frame. Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout. Ensure cost optimization and central support for overall activity at the Centers in the Zone Ensure all Centre operations staff is adequate & all stations are manned during operational hours. Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis. Prepare and present monthly reports, analyze data & generate actionable insights to improve NPS. Co-ordinate with Centre staff to develop & implement operational strategies & procedures. Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed. Adhere to grooming standards and ensure same is followed by all Centre operations staff.

Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS.

Preferred Work Experience:

7+ years of relevant experience in the advent field Healthcare / Operations Management / Patient Care.

Functional Competency:

Patient-centric approach to work, keeping patients at priority. Demonstrable experience in a pertinent managerial position, preferably in Healthcare / Operations domain Excellent understanding of latest healthcare concepts & best practices, legal & regulatory framework Demonstrable experience leading and managing multi-disciplinary teams across multiple locations. Experience in dealing with finances and medical information systems for multiple locations. Experience with building & maintaining relationships with vendors / local authorities. Strong collaborative ability to sustain relationships across functions and levels & ensure seamless integration & execution of Centre strategies in the Zone.

Proficient knowledge of organizational effectiveness & compliance standards & policies (NPS, Kaizen, TQM)

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