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Zonal Manager
3 months ago
Typical Grade:
AVP/DVP
Experience: Minimum 12 years
Location: Western India (Maharashtra, MP, Chhattisgarh, Gujarat, and Goa)
Department: Liabilities
Relevant Job Experience:
- Minimum 6 years of relevant experience with Team Handling
Educational Qualifications & Certifications:
- UG: Any Graduate - Any Specialization
- PG: Any Postgraduate - Any Specialization
The Zonal Manager ETB oversees the Sales and service aspect of CSO Channel, responsible for the ETB Book in GB branches, including distribution operations, service, and sales.
- Guiding resources in assessing local market conditions and identifying sales opportunities
- Developing forecasts, financial objectives, and business plans for growth
- Monitoring & managing the Existing to Bank Book of Zone
- Executing Client Engagement Activities
- Identifying areas of improvement and proposing corrective actions
- Sharing knowledge on effective practices, competitive intelligence, and business opportunities
The Zonal Manager ETB must adhere to high ethical standards, comply with regulations, and:
- Work on key metrics such as Product Per Customer and Digital Penetration
- Address customer and employee satisfaction issues promptly
- Network to improve branch and Bank reputation
- Stay informed about competing markets and provide market movement reports
- Establish the Bank and brand in the assigned territories
- Cultivate relationships with individual and corporate customers
- Manage customer-centric operations for satisfaction
- Evaluate growth strategy based on competitor analysis and feedback
