Patient Engagement Officer

3 weeks ago


Mumbai Maharashtra, India the Saffron Solution Full time

We are seeking a highly proficient English-speaking Patient Engagement Officer with international experience to join our team. This is a remote position expected to work during US shift hours, requiring excellent communication skills and a strong commitment to patient care and engagement.

**Responsibilities**:

- Build rapport with patients to ensure a positive experience and effective communication.
- Coordinate appointments, referrals, and follow-ups as necessary, maintaining accurate records.
- Provide guidance and assistance to patients in navigating healthcare systems and services.
- Collaborate with healthcare providers and other team members to ensure seamless patient care.
- Adhere to all relevant policies, procedures, and regulations governing patient privacy and confidentiality.

**Requirements**:

- Fluency in English with exceptional verbal and written communication skills.
- Previous experience in a patient engagement or customer service role, preferably with international exposure.
- Ability to work remotely and adapt to US shift hours
- Strong interpersonal skills
- Compassionate and empathetic approach to patient care.
- Proficiency in using communication tools and software for remote work.
- Bachelor's degree or equivalent qualification preferred, but not mandatory.
- Demonstrated ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Monday to Friday
- US shift

**Experience**:

- International work: 1 year (required)

Work Location: Remote



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