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Customer Success Executive

4 months ago

Mumbai, India Kaapro Management Solutions Full time

Opening: 1 Nos.- Job ID: 49430- Employment Type: Full Time- Reference:
- Work Experience: 1.0 Year(s) To 3.0 Year(s)- CTC Salary: 4.50 LPA TO 5.00 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Banking/Financial Services- Location:

- Mumbai

Posted On: 30th May, 2023
**Role**:
Responsible for develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn

**Responsibilities**:
**Client Success Executive**
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they purchased from Coface.
- Be the first point of contact for customers and is available to answer any in-bound questions.
- Provide technical support and ad-hoc training to customers who use Coface products, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Will be exposure to strategic planning to account management to maximize revenue and drive process improvements.
- To maintain daily, weekly and monthly performance reports.
- Adhere to compliance standards set by Coface and assure compliance with all regulatory requirements of areas of regulated businesses
- To perform any other adhoc duties as assigned from time to time.

**Essential knowledge/skills for this role**:
Core skills and Experience
- Possess great passion and interest (or eagerness to learn about )Coface BI products and capabilities
- Basic technical aptitude and the ability to understand and explain complex concepts in simple terms
- Able to adapt quickly to situations, comfortable working in a fast-paced environment and customer facing role
- Excellent verbal, written and communication skills
- Good team player and possess great interpersonal and relationship building skills.
- Self-motivated, high performance-orientated and service-oriented
- Enthusiastic, independent, able to multi-task, prioritize tasks, work independently and excellent time management skills.
- Customer service experience and a customer centric attitude
- Knowledge of other language is helpful
- B2B experience is a requirement as the role involves upselling.)
- **Interview Process**:

- Functional / Technical & HR rounds of Intervie

**Key Skills**:

- Customer Success
- Customer Engagement

**Company Profile**:
The client is a - insurer that operates worldwide' in addition to offering debt collection -, factoring, and business information and bonds.

Created in 1946, it was listed on the Euronext Paris Stock Exchange in 2014. The Client employs 4,100 staff in 66 countries. Each quarter, it publishes its assessments of country risk for 160 countries, based on its knowledge of companies' payment behavior and on the expertise of its underwriters.