Customer Support Executive
2 months ago
Customer Support Executive is a direct customer facing role and involves engaging overseas customer contacts on day-to-day basis remotely (from HO). A highly responsible role as all engagements and commercial transactions with overseas customers are expected to be seamless. A critical supporting function to liaise between internal and external stakeholders and enable timely decision making. The role works closely with associated Country Manager.
**Reporting to**: Managing Director
**Daily tasks include**:
1. Punch orders - as per process
2. Create quotations - as per process
3. Send Order Confirmations to customers - as per process
4. Book Customer Complaints and Follow up on closure - as per process
5. Take stock of Inventory from production and plan dispatches with Country Manager
6. Invoicing and Shipping of stock - as per process
7. Follow up on pending / open enquiries
8. Follow up with drawing management team to make drawing and customer for approval
9. Update on delivery status, drawing approvals, and dispatch details to customers
10. Assist Country Manager on business related tasks, manage data, and draw critical insights from data and transactions
**Skills required**:
1. Technical skills include
- a. Understand Transactional documents like Documents (Purchase Order Terms, Airway Bill, Letter of Credit, Proforma Invoice, Invoice, Packing List, Bill of Lading, etc)
b. Understand engineering queries and communicate to internal stakeholders as necessary
c. read engineering drawings and clarify/communicate internal stakeholders on customer requirements
2. IT skills include
3. Interpersonal skills include
- a. To be able to understand Customer queries and concerns
b. Learn and adapt to engage people from diverse culture / countries
c. Communicate effectively in English and any other foreign language is a plus
**Educational Qualification**: Diploma in Engineering - Mechanical, Automobile /B.Com
**Salary**: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- Customer support: 8 years (preferred)
**Speak with the employer**
+91 9321182447
Application Deadline: 27/07/2023
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