Customer Support Executive

3 weeks ago


Thane, India Recruit kart private limited Full time

**Job description**

Job description

**Job Summary**
- Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
- Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued

**Roles and Responsibilities**
- Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
- Make decisions according to the defined Policies and Procedures with High level of accuracy
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Correctly follow Flows and implement different quality standards/definition documents
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

RoleCustomer Retention - Voice / Blended

Industry TypeBPO / Call Centre

DepartmentCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryVoice / Blended

Education

UG :Graduation Not Required

**Salary**: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)



  • Thane, India Eco Support Pvt. Ltd. Full time

    Addressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...


  • thane, India Watch Your Health India Private Limited Full time

    Job Openings for 2 Customer Support Executive Jobs for Freshers in Thane West, MaharashtraMedicine Support executive, having Educational qualification of : Diploma, B.Pharma with Good knowledge in Medicine Sales Executive etc.Fluent English Speaker


  • Thane, India Green Point Global Full time

    **Hiring for Customer Support Executive** **Location : CBD Belapur** - dealing with customer issues and churning out an easy-to-follow solution - Handling Inbound and outbound calls - handling customer concerns and complaints in a timely manner - establishing a positive rapport with all clients and customers in person or via phone - forming reports based on...


  • Thane, India ONIQ SERVICES PRIVATE LIMITED Full time

    **Hiring for Customer support executive for Thane location (Mumbai).** - **Freshers can also apply.**: - **Salary - **_Rs.13000 to 15000_ - **Qualification - **_Undergraduate / Graduate_ - **Pick and drop facility available from Thane station.**: - **Roles and Responsibilities**: and maintaining a good relationship with customer. **Job Types**: Full-time,...


  • thane, India SDCMS Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • thane, India TalentPulse Consultant Full time

    Overview: TheInternational Customer Support Executive plays a crucial role inensuring customer satisfaction and loyalty across global markets.They are responsible for providing exceptional support tointernational customers building strong relationships and resolvinginquiries efficiently. This role is vital in representing thecompanys commitment to customer...


  • Thane, India SOLAR DIAMOND TOOLS (INDIA) PVT. LTD Full time

    Customer Support Executive is a direct customer facing role and involves engaging overseas customer contacts on day-to-day basis remotely (from HO). A highly responsible role as all engagements and commercial transactions with overseas customers are expected to be seamless. A critical supporting function to liaise between internal and external stakeholders...


  • Thane, India Dr Nishita's Cosmetic Clinics pvt ltd Full time

    **Job Title**: Customer Support Executive **Linguistic**: Gujarati, Hindi **Location**: Thane **Job Type**: Full-time **Responsibilities**: - Make outbound calls to prospective and existing patients. - Provide information about clinic services, treatments, and products. - Schedule appointments and follow up on appointment confirmations. - Maintain a...

  • Customer Executive

    1 month ago


    Thane, India SDCMS Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...

  • Customer Executive

    4 weeks ago


    thane, India SDCMS Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...

  • Sales Executive

    4 weeks ago


    Thane, India Reflective Customer Solutions Full time

    **Job description Sales Counselor** As a sales counsellor working for an international client, your primary job responsibilities would be providing guidance and support to individuals and businesses facing financial difficulties. Your role would involve understanding their financial situations, explaining available options, and assisting them in making...

  • Proposal Executive

    4 weeks ago


    Thane, India Eco Support Pvt. Ltd. Full time

    Addressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...


  • Thane, India Bright Consultancy Full time

    **Job Title** - Sale Executive Positions Open - 40 Qualification - HSC Key Skills - Communication skills, BPO, Voice Process, Customer Support, Voice support Experience - 6 months in international BPO sales/ customer service. Shifts - night shifts Job - Sales process, hardcore sales/collection process preferred. Fresher with Excellent communication...


  • Thane, India IDFC FIRST Bank Full time

    **Designation**: Customer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. **Roles & Responsibilities**: - Will be required to provide...


  • Thane, India Envirocare Labs Pvt Ltd Full time

    **Job Objective**: To play a meaningful part within the Sales function, by collaborating across the organization to meet the individual and company objectives effectively. **Key Responsibilities**: - Provide administrative assistance to sales team and management - Maintain a well-organized filing system for administrative and sales activities - Effective...


  • Thane, India Ambiguous solutions pvt. ltd. Full time

    we have new process (Vodafone Qatar Process) that we have to start from Jan and the process is pure customer support and 24*7 shift + 5 days working with 2 rotation off. Interview mode : Virtual Please Find below the JD FYR. HEXAWARE TECHNOLOGIES Process : Falcon ( VFQ ) DOJ: 18th Jan 2024 Qualification: - Graduate if Fresher/ HSC only for...


  • Thane, India Tanika Tech Jewels Pvt Ltd Full time

    more **Company** Tanika Tech Jewels Pvt Ltd is a Marketing Technology for Jewellery Businesses. It builds an automation ecosystem to make marketing, sales, communication and customer engagement easier and efficient to manage from a single dashboard through its brand ‘Jwero.ai’ support position. Technical support officers troubleshoot technical issues,...


  • Thane, India Decagon Software Private Limited Full time

    Desired Qualities: - Good and oral written communication skills - Motivation to learn new skills - Familiarity with computer technology, Word & Excel - Sound knowledge of web browsing. - Experience in a phone based support role. **Job Description**: - Attend phone call for Training / Resolving Queries. - Maintain high level of customer satisfaction and...

  • Tele Calling

    4 weeks ago


    Thane, India Smart Fusion corporate solutions pvt ltd Full time

    Immediate hiring for Tele calling and Customer Support Executive!!! Should know English and any other languages Freshers or experienced most welcome Sal: 10k to 20k Location: Airoli, Mumbai Contact: 9884700290 Immediate joiners wanted **Salary**: ₹9,139.81 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day...


  • Thane, India Cyitechsearch Interactive Solutions Private Limited Full time

    **Customer Support Executive** **Responsibilities** - Inbound calling ,outbound calling and cold calling, answering customer inquiries and requests in a timely and professional manner - Provide accurate and relevant information about our products and services - Escalate complex or unresolved issues to the appropriate team or department - Follow up with...