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Customer Care Executive
1 month ago
**Customer Support Executive**
**Responsibilities**
- Inbound calling ,outbound calling and cold calling, answering customer inquiries and requests in a timely and professional manner
- Provide accurate and relevant information about our products and services
- Escalate complex or unresolved issues to the appropriate team or department
- Follow up with customers to ensure their issues are resolved and they are satisfied
- Maintain a positive and empathetic attitude towards customers at all times
- Record and document customer interactions and feedback in the CRM system
- Identify and report common customer issues and trends to improve service quality
- Collaborate with other team members and departments to provide seamless customer support
- Stay updated on product features, policies, and procedures
**Requirements(CSE)**
- Proven experience as a customer support executive or similar role
- Excellent communication and interpersonal skills and inbound calling, outbound calling and cold calling.
- Fluent in English and at least one other language
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving and troubleshooting skills
- Customer-centric and service-oriented mindset
- Familiarity with CRM systems and tools
- Basic knowledge of MS Office and Google Suite
- HSC(12th pass)or equivalent; bachelor's degree is a plus
**Salary:
- **
- Depend on interview upto **28k CTC**
Shift timing - **9.30am to 6.30pm**
**Sunday fixed off**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Thane, Maharashtra (required)
Ability to Relocate:
- Thane, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 73804 40158
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