Customer Success Executive

2 days ago


Gurgaon, India Xperteez Technology Pvt. Ltd Full time

Job Title: Customer Success Executive

Location: Gurgaon (Work from Office)

**Salary**: Up to ₹19000 CTC + 2000 Incentive*

We are looking for a Customer Success Executive to join our team in Gurgaon. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention by addressing their concerns and providing timely solutions.

**Responsibilities**:

- Collaborate with cross-functional teams to ensure timely and efficient resolution of customer issues.
- Track and analyze customer interactions to identify trends and make suggestions for process improvements.
- Develop and maintain strong relationships with customers to promote loyalty and retention.

**Requirements**:

- UG or Graduate degree in any field.
- Excellent communication skills in both English and Hindi, with no MTI or RTI, grammatical or pronunciation errors.
- Ability to work well in a team environment.
- Immediate joiners preferred.

Working Hours:

- 6 days a week
- Day shift for females till 8 PM/ Rotational for males

**Job Types**: Full-time, Fresher

**Salary**: ₹200,000.00 - ₹250,000.00 per year

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work (preferred)

**Language**:

- English (required)
- Hindi (required)



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