Customer Success Executive
2 days ago
Job Title: Customer Success Executive
Location: Gurgaon (Work from Office)
**Salary**: Up to ₹19000 CTC + 2000 Incentive*
We are looking for a Customer Success Executive to join our team in Gurgaon. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention by addressing their concerns and providing timely solutions.
**Responsibilities**:
- Collaborate with cross-functional teams to ensure timely and efficient resolution of customer issues.
- Track and analyze customer interactions to identify trends and make suggestions for process improvements.
- Develop and maintain strong relationships with customers to promote loyalty and retention.
**Requirements**:
- UG or Graduate degree in any field.
- Excellent communication skills in both English and Hindi, with no MTI or RTI, grammatical or pronunciation errors.
- Ability to work well in a team environment.
- Immediate joiners preferred.
Working Hours:
- 6 days a week
- Day shift for females till 8 PM/ Rotational for males
**Job Types**: Full-time, Fresher
**Salary**: ₹200,000.00 - ₹250,000.00 per year
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work (preferred)
**Language**:
- English (required)
- Hindi (required)
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