International Customer Service Representative

6 months ago

Mohali, India Kalp Solutions Full time

**Job Description: International Customer Service Representative (Mohali)**

**Position: International Customer Service Representative**

**Location: Mohali, Punjab**

***

**Salary Range: INR 15,000 to INR 33,000 per month**

**Experience: 0-2 years of experience in the BPO industry**

**Education: 12th/graduate**

**Shifts: US and UK shifts with rotational shifts**

**Transportation: One-sided cab facility available**

**Benefits: Great working culture, immediate joiner preferred**

**Responsibilities**:
1. Provide exceptional customer service through inbound and outbound international calls.

2. Address customer inquiries, concerns, and complaints professionally and promptly.

3. Resolve customer issues efficiently, ensuring customer satisfaction and retention.

4. Offer product and service information to customers, assisting them in making informed decisions.

5. Build rapport with customers and maintain a positive brand image through effective communication.

6. Adhere to company policies and procedures to ensure consistent service quality.

7. Maintain accurate and detailed customer records, updating information as required.

8. Collaborate with team members and other departments to escalate complex issues and resolve customer concerns effectively.

9. Stay updated on product knowledge, industry trends, and customer service best practices.

10. Achieve individual and team performance targets, contributing to overall team success.

**Requirements**:
**1. 0-2 years of experience in the BPO industry, preferably in an international customer service role.**

**2. Undergraduate degree from a recognized institution.**

**3. Excellent verbal and written communication skills in English.**

4. Strong customer service orientation with exceptional problem-solving abilities.

5. Ability to handle multiple tasks and work in a fast-paced environment.

6. Good interpersonal skills and ability to work well within a team.

**7. Flexibility to work in rotational shifts, including US and UK shifts.**

**8. Immediate joiners preferred.**

**9. Age limit 30 year.**

We offer a competitive salary within the range of INR **15,000 to INR 33,000 per** month, depending on qualifications and experience. Additionally, we provide a great working culture, one-sided cab facility, and opportunities for growth and advancement.

**Salary**: ₹15,000.00 - ₹33,000.00 per month

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable in Rotational Shifts?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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