Customer Service Representative

1 day ago


Mohali, Punjab, India RightO Full time

RightO is seeking a highly skilled Customer Service Representative to join our team in Mohali.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to multitask effectively.

Salary: ₹25,000 CTC per annum.

About the Role:

We are looking for a dedicated individual to provide exceptional customer service and support to our users. As a Customer Service Representative, you will be responsible for responding to user inquiries via phone, email, and chat, providing accurate and reliable information, and assisting users with navigating our website and resolving technical issues.

Key Responsibilities:

  • Responding promptly to user inquiries via multiple channels
  • Providing accurate and reliable information to customers regarding job opportunities
  • Assisting users with navigating the website and resolving technical issues
  • Handling and resolving customer complaints and concerns in a professional manner
  • Maintaining a high level of knowledge about RightO's products and services
  • Identifying and escalating priority issues or trends to the appropriate teams
  • Building and maintaining positive relationships with users to ensure a high level of customer satisfaction
  • Coordinating with internal teams to address customer inquiries and requests
  • Updating and maintaining customer records and interactions in the CRM system

Requirements:

  • 1-3 years of experience in customer service
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in using CRM software
  • Attention to detail and accuracy
  • Ability to work well in a team environment
  • Flexibility to work shifts and weekends as required
  • Positive and professional attitude
  • Ability to handle difficult customers with patience and empathy


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