Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Suffescom Solutions Pvt. Ltd. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, or chat.
- Provide product information and support to customers, ensuring a positive experience.
- Escalate complex issues to senior team members or management as needed.
- Analyze customer feedback and suggestions to improve product and service offerings.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Knowledge of customer service principles and practices.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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