Customer Service Representative

4 weeks ago


Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Suffescom Solutions Pvt. Ltd. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues via phone, email, or chat.
  • Provide product information and support to customers, ensuring a positive experience.
  • Escalate complex issues to senior team members or management as needed.
  • Analyze customer feedback and suggestions to improve product and service offerings.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of customer service principles and practices.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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