Customer Service Representative

6 months ago


Mohali, India NETGAINS - IT & DIGITAL MARKETING Full time

We are seeking a highly motivated and skilled Financial **Customer Service Representative**

to join our dynamic customer support team. As a Financial **Customer Service Representative**, you will be the first point of contact for our clients, providing exceptional customer service in the realm of financial products and services. You will play a pivotal role in ensuring customer satisfaction, resolving queries, and providing expert guidance on financial matters.

**Key Responsibilities**:
2. Problem Resolution: Investigate and resolve customer complaints, issues, and disputes related to financial transactions promptly and efficiently. Address customer concerns while adhering to company policies and financial regulations.

3. Product Knowledge: Maintain a deep understanding of the company's financial products and services. Stay updated with industry trends, market changes, and regulatory developments to provide informed and relevant assistance to customers.

4. Compliance: Ensure compliance with financial regulations and internal policies while handling customer accounts and sensitive information. Uphold confidentiality and security standards to protect customer data and maintain trust.

5. Documentation: Accurately document customer interactions, issues, and resolutions in the company's database. Generate reports and analyze customer feedback to identify patterns and recommend process improvements.

6. Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and finance to provide seamless customer service. Coordinate with internal teams to address customer needs effectively.

7. Customer Education: Educate customers about financial products, services, and processes, empowering them to make informed decisions. Provide guidance on account management, online banking, and financial planning.

**Qualifications**:

- Bachelor's degree in Finance, Business, or related field.
- Proven experience in customer service, preferably in the financial industry.
- Strong understanding of financial products, banking processes, and regulations.
- Excellent communication skills, both verbal and written.
- Problem-solving abilities and attention to detail.
- Ability to handle challenging customer situations with empathy and professionalism.
- Proficiency in using customer support software and Microsoft Office Suite.
- Strong multitasking skills and ability to work in a fast-paced environment.

**Benefits**:

- Competitive salary and performance-based incentives.
- Ongoing training and professional development opportunities.
- Friendly and collaborative work environment.
- **Opportunities for career advancement within the organization in New Zealand post successful completion of 2 years with the company on permanent basis migration to NZ**

**Salary**: ₹10,945.77 - ₹32,638.22 per month

**Speak with the employer**
+91 7988781236



  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Mohali, India Wheel King Trans Haul Inc. Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...


  • Mohali, Punjab, India RightO Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join RightO's team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our users. This is a full-time position based in a global setting, and is suitable for candidates with 1 to 3 years of experience in customer...


  • Mohali, Punjab, India Skyway Solution Full time

    We are seeking a skilled Customer Service Representative to join our team at Skyway Solution. As a Customer Service Representative, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.Key Responsibilities:Handling inbound calls and emails...


  • Mohali, Punjab, India Skyway Solution Full time

    We are seeking a skilled Customer Service Representative to join our team at Skyway Solution. As a Customer Service Representative, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.Key Responsibilities:Handling customer inquiries and...


  • Mohali, Punjab, India Skyway Solution Full time

    We are seeking a skilled Customer Service Representative to join our team at Skyway Solution. As a representative, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.Key Responsibilities:Handling customer inquiries and requests via phone...


  • Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Suffescom Solutions Pvt. Ltd. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.Key Responsibilities:Respond to customer...


  • Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...


  • Mohali, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...


  • Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - Graveyard Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM) **Working Pattern**: - 6 days working pattern in Summer - 5 days working pattern in Winter, Saturday OFF **Note: No Pick & Drop facility...


  • Mohali, India 360GlobalSeo Full time

    Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...


  • Mohali, Punjab, India Wizaltia Hr Solutions Full time

    Are you a highly motivated and customer-focused individual looking for a challenging role in a dynamic company? We are seeking a Customer Service Representative to join our team at Wizaltia Hr Solutions.About the Role:We are urgently hiring Customer Care Executives for our location. As a Customer Service Representative, you will be responsible for handling...


  • Mohali, India Biorev LLC Full time

    **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift (During Winter: 8 AM to 5 PM CST - During Summer:...


  • Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative-WFO **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift - During Winter: 8 AM to 5...


  • Mohali, India Jay Kay Techno Full time

    We are seeking a highly qualified customer representative to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries. **Responsibilities** - Provide troubleshooting assistance for customer orders, account statuses and relevant problems -...


  • Mohali, India BootesNull Full time

    We are looking for a highly motivated customer service representative with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team, who will be responsible for a variety of support tasks: A) Answer phone calls and direct callers to the appropriate staff member; and take and delivering messages to...


  • Mohali, Punjab, India AB7 Solutions Full time

    **Customer Service Representative (Voice): - ** **Customer Service Representative (Chat): - ** **Customer Support Executive (Entry Level): - ** Job Role: Provide customer support and assistance. Resolve customer inquiries and complaints. **Job Types**: Full-time, Permanent Pay: From ₹12,000.00 per month **Benefits**: - Leave...


  • Mohali, Punjab, India Nkrafterz Inc. Full time

    Job OverviewNkrafterz Inc. is seeking a diligent Customer Service Representative to handle sales over the phone.Key ResponsibilitiesHandle customer inquiries and resolve issues related to the product or service.Collect customer information and maintain a positive relationship.Understand customer needs and provide solutions.RequirementsGood communication...


  • Mohali, India Kalp Solutions Full time

    Urgent Hiring!!!! Job Title: - Customer Service Representative Job location: - Mohali, Punjab Experience: - 0-2 years *Freshers are welcome too *Rotational Shift *One side cab facility *Immediate joiner *Face to face interview *International Voice Process **Salary**: ₹20,000.00 - ₹31,000.00 per month Ability to commute/relocate: - Punjab,...


  • Mohali, Punjab, India Kreez Consulting Full time

    At Kreez Consulting, we're looking for a Customer Service Representative to join our team in providing exceptional support to our clients.Key ResponsibilitiesCommunicate with customers via phone and chat to resolve their queries and issuesProvide knowledgeable answers to questions about products and servicesWork with internal departments to meet customer...