Customer Service Assistant
6 months ago
### Job Title: Customer Service Officer - Skincare Specialist
## Location: Mumbai Suburbs, India
## Job Type: Full-Time
## About Us:
We are a leading skincare brand based in the vibrant city of Mumbai, dedicated to providing our customers with premium beauty solutions. Our team comprises experienced professionals passionate about beauty and skincare, striving to make a significant impact in the beauty industry. We are currently seeking a highly motivated and skilled Customer Service Officer with a strong passion for skincare to join our team.
## Job Description:
As our Customer Service Officer, you will be the face and voice of our brand, responsible for managing all customer interactions with enthusiasm and professionalism. This role goes beyond traditional customer service; it involves building lasting relationships with our customers, providing expert advice on skincare, and ensuring a seamless experience with our brand.
## Key Responsibilities:
- Provide personalized skincare consultations and product recommendations to customers based on their needs and preferences.
- Manage customer complaints and feedback, ensuring all issues are resolved promptly and satisfactorily.
- Maintain a comprehensive understanding of our product range, skincare trends, and industry developments to offer informed advice.
- Utilize our CRM and other technology systems efficiently to manage customer interactions and track customer preferences.
- Collaborate with the marketing and product development teams to share customer insights and feedback.
- Participate in ongoing training and development opportunities to deepen skincare knowledge and enhance customer service skills.
- Work towards key performance indicators (KPIs) related to customer satisfaction, retention, and sales targets.
- Exceptional communication and interpersonal skills, with the ability to engage customers positively.
- Deep passion and knowledge about skincare, with a willingness to continuously learn and stay updated with industry trends.
- Proficiency in using CRM and other technology systems to manage customer interactions.
- Strong problem-solving skills, with the ability to handle customer issues effectively and empathetically.
- A proactive and enthusiastic approach to building customer relationships and enhancing brand loyalty.
- Bachelor’s degree in a relevant field (e.g., Cosmetology, Dermatology, Business) is preferred but not mandatory.
## What We Offer:
- Competitive salary with attractive incentive bonuses.
- Exciting growth prospects, including the opportunity to progress to head the customer service department.
- Employee Stock Ownership Plan (ESOPs) for outstanding performers.
- Comprehensive training programs to enhance your skills and knowledge in skincare and customer service.
- A dynamic and supportive work environment with a team of experienced professionals.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,647.78 - ₹30,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Ability to Commute:
- D.N. Nagar, Mumbai, Maharashtra (required)
Ability to Relocate:
- D.N. Nagar, Mumbai, Maharashtra: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 7715850075
-
Customer Assistant
3 months ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
-
Customer Service Associate
6 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
-
Customer Service Representative
3 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Assistance
6 months ago
Kharadi, Pune, Maharashtra, India Bandoo Service Full timeJob Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...
-
Customer Service Associate kannada
3 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...
-
Customer Service Executive
6 months ago
D.N. Nagar, Mumbai, Maharashtra, India powermax fitness Full timeWork location**:DN Nagar Andheri (W)** We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...
-
Customer Service Associate malayalam Process
6 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Malayalam Customer Service
6 months ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLocation: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...
-
Bilingual Customer Service Representative
6 months ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLocation: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...
-
Customer Service Assistant
6 months ago
Mumbai, Maharashtra, India JOIN VENTURES PVT LTD Full timeAs a Customer Service/Customer Support intern at Indian Gifts Portal, you will have the exciting opportunity to interact with customers and assist them with their queries and concerns. Your English proficiency, both spoken and written, will be crucial in providing excellent customer service. Proficiency in MS-Office and MS-Excel will also be required to...
-
Customer Service Assistant
6 months ago
Mumbai, Maharashtra, India Grace Staffing Services Full time**Job Title: Customer Service Assistant** **Process**:Banking Services **Location**: Malad, Mumbai **Shift Timing**: Rotational US Shift **Working Days**: 5 days a week with 2 rotational offs **Experience**: Minimum 1 year of experience in BPO sector (International Process) **Qualifications**: Graduate and HSC passed out **Responsibilities**: -...
-
Customer Service Assistant
3 months ago
Mumbai, Maharashtra, India Hirementum Full time**Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Internet reimbursement - Paid sick time - Paid time off Schedule: - Rotational shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass)...
-
Customer Service Assistant
6 months ago
Mumbai, Maharashtra, India MarketWick pvt ltd Full time**Position**: Customer Service Assistant **Job Location**:Mumbai **Experience**: 3-6 years **Salary**: Negotiable **ROLE & RESPONSIBILITIES**: - Ensure achievement of sales targets assigned to the store - Ensure minimization of costs by controlling wastage, handling merchandise properly - To avoid shrinkage in the store - Build relationships with...
-
Customer Service Assistant
4 days ago
Airport, Mumbai, Maharashtra, India Mervice Infotech Private Limited Full time**Responsibilities**: - Greet passengers and guide them to their booked vehicles. - Ensure smooth booking and on boarding experience. - Assist passengers during any a foreseen situations. - Handle customer inquiries and resolve issues promptly. - Collaborate with the drivers to ensure smooth operation. - Stay up-to-date with company procedures and...
-
Customer Service Representative
1 month ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Assistant
4 days ago
Andheri East, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full timeHandle Inbound Calls: Answer and manage incoming customer calls efficiently, ensuring a high level of customer service and satisfaction. - Resolve Customer Issues: Identify and resolve customer issues and concerns promptly and accurately, maintaining a positive attitude. - Provide Product Information: Offer detailed information about products and services,...
-
Customer Service Assistant
4 months ago
Andheri, Mumbai, Maharashtra, India AseemShakti Enablers (OPC) Private Limited Full time**Key Responsibilities**: - **Order Management**: Assist customers with placing orders, processing returns, exchanges, and refunds. Ensure accurate order fulfillment and timely resolution of any issues. - **Product Knowledge**: Develop a deep understanding of our saree products, including details about fabric, fit, design features (especially the unique...
-
Customer Service Assistant
6 months ago
Andheri, Mumbai, Maharashtra, India Digital placement Full timeWe are looking for customer service executive and also for chat process Eligibility: - Graduation with minimum 6 months of customer service or backed experience required. Must have excellence communication in English. Work from office process. Working hour's: - 8am to 8pm any 9 hours of shifts. Week off: - Any one rotational Saturday or...
-
Customer Service Assistant
3 months ago
Andheri, Mumbai, Maharashtra, India Binnys Jewellery Pvt. Ltd. Full timeJoin our passionate team as a Jewelry Customer Service Executive at Binny's ! In this role, you will be the voice of our brand, providing exceptional support and creating memorable experiences for our valued customers. If you have a love for jewelry and a talent for problem-solving, we want to hear from you! Key Responsibilities: - **Product Expertise**:...
-
Customer Service Assistant
6 months ago
Nashik District, Maharashtra, India Ace Consultants Full timeWe are hiring Designation - Customer Service Location - Nashik, Maharashtra Salary - 20000 to 25000 per month Education - Diploma/ Any graduate Experience - Total experience - 4 years of experience in customer service - Minimum experience - 2 years Previous customer service experience preferred Eligibility - only female **Summary**: As a Customer...