Customer Service Assistant

2 days ago


Andheri East Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

Handle Inbound Calls: Answer and manage incoming customer calls efficiently, ensuring a high level of customer service and satisfaction.
- Resolve Customer Issues: Identify and resolve customer issues and concerns promptly and accurately, maintaining a positive attitude.
- Provide Product Information: Offer detailed information about products and services, assisting customers in making informed decisions.
- Process Orders and Returns: Assist customers with placing orders, processing returns, and tracking shipments.
- Maintain Records: Accurately log all customer interactions, issues, and resolutions in the customer support system.
- Follow-Up: Conduct follow-up calls to ensure customer issues are resolved and to gather feedback on service experiences.
- Collaborate: Work closely with other departments to resolve complex issues and improve overall customer experience.
- Stay Informed: Keep up-to-date with product knowledge, company policies, and industry trends to provide accurate information and support

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person


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