Executive - Customer Success (Client)

3 months ago

Mumbai Maharashtra, India IDfy Full time

Executive - Customer Success (Client)
- Job Description:

- IDfy has a simple mission: to create a world of opportunity by detecting and stopping fraud in transactions. These transactions can be about opening bank accounts, giving loans, onboarding new employees or authenticating different parties that are part of a marketplace. IDfy is a market leader in this space in India with more than 500 customers. Our customers include India's largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola, Zoomcar, Dream11) etc. Our partners include transUnion, IBM, Salesforce, CRM Next, Google, Visa and many more.
Managing queries, communicating and coordinating with internal departments.- Experience Range:
1 - 4 years
- Educational Qualifications:
Any graduation,
- Job Responsibilities:

- Researching required information using available resources.
- Database Management
- Generating MIS Report as per requirement.
- To work on MS Excel
- Maintain and update records and database with accuracy
- Coordination with the client spoc
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Completing reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data
- Managing queries, communicating and coordinating with internal departments.
- Skills Required:
Communication, Basic Computer Skill, MIS Executive, MIS report, Excel sheet, MIS Analyst,
- Good MIS Knowledge
- Ability to process large volumes of data
- Experience in dealing with the clients Excellent communication skills, including verbal with proper grammar.
- Calm & able to work with others in a close manner.
- Good computer skills.
- Good multitasking skills.
- Able to maintain customer confidentiality.
- Job Code: KL-LJK9QGSH
- About Us
- Eliminate Fraud. Establish Trust.

IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.

We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.

With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures
- Why Us?
- At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.

Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.

You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.

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