Client Success Executive
1 month ago
Position: Client Success Executive (CSE)
Location: Kharadi, Pune
Role Overview:
As a Client Success Executive (CSE) at [Your Company Name], you will play a pivotal role in onboarding new clients and ensuring they have a seamless experience with our services. You will act as the main point of contact for our clients, guiding them through the onboarding process, addressing their needs, and fostering long-term relationships.
Key Responsibilities:
- Onboard New Clients: Guide new clients through the onboarding process, ensuring they understand and are comfortable with our services.
- Client Communication: Serve as the primary contact for clients, addressing their inquiries, and providing support through various communication channels.
- Relationship Management: Build and maintain strong, long-term relationships with clients to enhance customer loyalty and retention.
- Client Training: Provide training and resources to clients to help them maximize the value of our services.
- Feedback Collection: Gather feedback from clients to understand their needs and challenges, and relay this information to the relevant teams for continuous improvement.
- Issue Resolution: Proactively identify and resolve any issues or concerns clients may have, ensuring a positive experience.
- Performance Tracking: Monitor client usage and engagement metrics to identify opportunities for upselling and cross-selling our services.
Qualifications:
- Education: Bachelor’s degree in Business, Marketing, or a related field.
- Experience: Proven experience in client success, account management, or a similar customer-facing role.
**Skills**:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and other customer service tools.
- Strong organizational and time-management skills.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Kharadi, Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Kharadi, Pune, Maharashtra (required)
Willingness to travel:
- 25% (required)
Work Location: In person
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