Cars24 Hiring Grievance Associate

2 weeks ago


Gurgaon, India Cars24 Services Pvt Ltd Full time

**What would you do while you work with us?**
- Working on customer grievances to ensure timely, correct and empathetic resolutions to the customer
- Working with various internal stakeholders to identify solutions to customers’ issues
- Understanding and following through on established SOPs
- Highlighting gaps in the current processes and working to bridge these gaps

**What are the credentials we would like for our applicants to have?**
- 2+ years of work experience in customer support and grievance handling
- Experience in a cross-functional environment
- Knowledge of Basic excel skills
- Stellar written and verbal communication
- Experience on CRM or ticket management tools like Zendesk is preferred

**Salary**: ₹400,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have as a Grievance Associate?

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 8448285767



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