Grad Hiring

1 month ago

Gurgaon, India Hewlett Packard Enterprise Full time

Grad Hiring

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_
Job Family Definition:_**

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.

**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

**_ Knowledge and Skills: _**
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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