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Customer Support
1 month ago
**Job Title: US Telecom Inbound/Outbound Process**
**Location**: Pune (Hinjewadi Phase 3)
**Industry**: US Telecom - B2C (Wireless Voice) / B2B (Connect Voice)
**Job Type**: Full-time, Work from Office (WFO)
**Shifts**: 24/7 Rotational Shifts (Between 5:30 PM - 7:30 AM)
**Salary**:
- **6M - 11M Experience**: ₹3.97 LPA (₹25,589 per month)
- **1 Year - 17M Experience**: ₹4.46 LPA (₹28,905 per month)
- **18M+ Experience**: ₹4.92 LPA (₹32,010 per month)
**Benefits**:
- **Loyalty Bonus**: ₹20,000 (Paid in Two Installments)
- **5 Days Working**, 2 Days Rotational Off
- **Both-Side Cab Facility** (₹500 Deduction)
- **Maximum Age Limit**: 40 Years
**Role Overview**:
We are hiring for two exciting customer support opportunities in **Verizon Wireless Voice** (B2C) and **Verizon Connect Voice** (B2B) processes. If you have experience in international voice support and are passionate about delivering excellent customer service in the telecom industry, this is your opportunity to be part of an amazing team
**Verizon Wireless Voice (B2C - Inbound Process)**
- **Call Flow**: 130-140 calls per day
- **Experience Required**: Minimum 6 months in an international voice process (Customer Support).
- **Salary**: ₹3.97 LPA (₹25,589 per month) to ₹4.92 LPA (₹32,010 per month) depending on experience.
**Verizon Connect Voice (B2B - Outbound Process)**
- **Call Flow**: 10-15 calls per day
- **Experience Required**: Minimum 1 year in an international voice process (Customer Support).
- **Salary**: ₹4.46 LPA (₹28,905 per month) to ₹4.50 LPA (₹30,000 per month) depending on experience.
**Job Details for Both Roles**:
- **Location**: Hinjewadi Phase 3, Pune.
- **Shifts**: 24/7 Rotational Shifts between 5:30 PM - 7:30 AM.
- **Working Days**: 5 days working, 2 days rotational off.
- **Work Mode**: Work from Office (WFO).
- **Eligibility Criteria**:
- **Qualification**: Any Undergraduate (UG) or Graduate (G).
- **Age Limit**: Maximum 40 years.
- **Documents**: Your phone number must be linked with your Aadhaar card.
**Compensation**:
- **Verizon Wireless Voice (B2C)**:
- **6M - 11M Experience**: ₹3.97 LPA (₹25,589 per month)
- **1 Year - 17M Experience**: ₹4.46 LPA (₹28,905 per month)
- **18M+ Experience**: ₹4.92 LPA (₹32,010 per month)
- **Verizon Connect Voice (B2B)**:
- **1 Year - 17M Experience**: ₹4.46 LPA (₹28,905 per month)
- **18M - 23M Experience**: ₹4.30 LPA (₹29,000 per month)
- **24M+ Experience**: ₹4.50 LPA (₹30,000 per month)
**Interview Process**:
- **Rounds**:
- **HR Interview**:
- **Operations Round**:
- **Versant Round** (English proficiency test)
- **Verizon Wireless Voice (B2C)**: Minimum 60% required.
- **Verizon Connect Voice (B2B)**: Minimum 57% required.
**Additional Information**:
- **Relocation**: We are open to considering relocation cases, but please note that there is no accommodation or relocation bonus provided.
- **Immediate Joiners** are preferred.
Please bring your updated resume and Aadhaar card for verification.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Night shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8690842729
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