Customer Support Executive

6 months ago


Pune Maharashtra, India DINGG Full time

**Customer Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 7020859456


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