Documentation Officer
2 months ago
Job Description:
We are seeking a talented and experienced CRM Specialist to join our dynamic team at Infratech. The CRM Specialist will play a critical role in managing and optimizing our Customer Relationship Management system to enhance our customer service and streamline our sales and marketing efforts. If you have a passion for real estate and a proven track record in CRM management, we invite you to apply.
Key Responsibilities:
**CRM System Management**: Administer and maintain our CRM system, ensuring data accuracy, integrity, and security.
**Database Management**: Manage and update customer information, segment data, and maintain organized records.
**Data Analysis**: Analyze customer data and trends to identify opportunities for improving customer engagement and satisfaction.
**Automation and Integration**: Implement automation and integration solutions to streamline processes and enhance productivity.
**Report Generation**: Generate regular reports and insights from CRM data to support decision-making.
**Customer Support**: Provide prompt and efficient customer support to resolve CRM-related issues and inquiries.
**Collaboration**: Collaborate with sales, marketing, and IT teams to ensure CRM alignment with business objectives.
**Continuous Improvement**: Stay updated on CRM best practices and technologies and make recommendations for improvements.
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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