Operations Coordinator
3 months ago
**Operations Coordinator Position Overview**:
We are looking for a highly organised and proactive Operations Coordinator to join our team. The role involves managing daily operations, ensuring exceptional customer service, and supporting administrative processes to maintain efficiency and accuracy.
**Key Responsibilities**:
Customer Interaction and Service:
- Respond to bookings and enquiries promptly.
- Follow standardised chat flow processes.
- Collect feedback post check-out and solicit Google reviews.
- Manage customer communications including check-ins/outs, grooming updates, and birthday offers.
**Financial Management**:
- Follow up on pending payments and process refunds.
- Update and report daily on revenue and expenses.
- Track and report on pending payments. Operational Oversight:
- Ensure all pets are checked in/out as scheduled.
- Monitor pets requiring medical attention and ensure treatments.
- Confirm next-day check-out schedules and grooming updates.
**Administrative Tasks**:
- Verify and upload new customer documents.
- Update App sheet with new and existing client information.
- Capture and update marketing content.
- Generate daily updates and monthly reports on key metrics.
Facility and Staff Management:
- Maintain records of expenses and inventory.
- Manage staff rosters and overall facility maintenance.
- Ensure smooth centre operations and achieve revenue targets.
**Qualifications**:
Experience in operations or administrative roles.
Strong organisational and multitasking skills.
Excellent communication abilities.
Proficiency with spreadsheets and relevant software tools.
Ability to work under pressure and meet deadlines.
Customer-focused with attention to detail. Benefits:
Competitive salary and performance bonuses.
Professional growth and development opportunities.
Collaborative and supportive work environment.
**How to Apply**:
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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