Operation & Client Services Executive
4 months ago
Oversees the planning, implementing, and coordinating activities, including center and
community events, to maximize service quality effectiveness and efficiency
- Manages all operations activities to ensure compliance with department and
organizational policies and procedures
- Resolves escalated operational problems or issues to ensure customer satisfaction with
problem resolution
follow up
- Research vendors (catering, decorators, musicians, Artists, etc.) and choose the best
combination of quality and cost.
- Vendor and labor management.
- Manage all event operations (preparing venue, invitations, etc.)
- Do final checks on the day of the event (e.g. tables, technology) to ensure everything
meets standards
- Oversee event happenings and act quickly to resolve problems
- Evaluate the event’s success and submit reports
- Preparing PPT and research on decor
- Develop and nurture relationships with existing clients, serving as their primary point of
contact for all event-related inquiries and requests.
- Manage existing client accounts, proactively engaging with clients to understand their
event objectives, preferences, and feedback, ensuring prime delivery.
- Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.
- Respond to client inquiries in a timely and professional manner.
- Stay informed about industry trends, market developments, and competitor activities.
- Prepare regular reports and presentations for senior management, highlighting
achievements, challenges, and opportunities.
- Manage all pre
- and post-event operations and pre-post P&L's to ensure outstanding and
unforgettable events are delivered.
Requirements and skills Proven experience in events planning and execution:
- Book venues and Coordinate with vendors
- Should speak multiple languages
- Experience 2-3 years with vendor search and R&D need to timely submit.
- Ability to manage multiple priorities and projects
- “Roll up your sleeves” attitude toward tackling challenges
- Fun, innovative, and with an appetite for all things new and challenging
- A proven track record of organizing successful events
- Proficient in MS Office.
**Salary**: ₹167,019.38 - ₹300,000.00 per year
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 2 years (required)
Work Location: In person
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