Operation & Client Services Executive

4 months ago


Indiranagar Bengaluru Karnataka, India Sonar Conectar media and entertainment Full time

Oversees the planning, implementing, and coordinating activities, including center and

community events, to maximize service quality effectiveness and efficiency
- Manages all operations activities to ensure compliance with department and

organizational policies and procedures
- Resolves escalated operational problems or issues to ensure customer satisfaction with

problem resolution

follow up
- Research vendors (catering, decorators, musicians, Artists, etc.) and choose the best

combination of quality and cost.
- Vendor and labor management.
- Manage all event operations (preparing venue, invitations, etc.)
- Do final checks on the day of the event (e.g. tables, technology) to ensure everything

meets standards
- Oversee event happenings and act quickly to resolve problems
- Evaluate the event’s success and submit reports
- Preparing PPT and research on decor
- Develop and nurture relationships with existing clients, serving as their primary point of

contact for all event-related inquiries and requests.
- Manage existing client accounts, proactively engaging with clients to understand their

event objectives, preferences, and feedback, ensuring prime delivery.
- Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.
- Respond to client inquiries in a timely and professional manner.
- Stay informed about industry trends, market developments, and competitor activities.
- Prepare regular reports and presentations for senior management, highlighting

achievements, challenges, and opportunities.
- Manage all pre
- and post-event operations and pre-post P&L's to ensure outstanding and

unforgettable events are delivered.

Requirements and skills Proven experience in events planning and execution:

- Book venues and Coordinate with vendors
- Should speak multiple languages
- Experience 2-3 years with vendor search and R&D need to timely submit.
- Ability to manage multiple priorities and projects
- “Roll up your sleeves” attitude toward tackling challenges
- Fun, innovative, and with an appetite for all things new and challenging
- A proven track record of organizing successful events
- Proficient in MS Office.

**Salary**: ₹167,019.38 - ₹300,000.00 per year

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person



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