Customer Service

3 days ago


Thane, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

**Customer Service - HSBC Credit Card Process**

**Position**: Customer Service Executive (Credit Card Process)
**Location**: Teleperformance Thane (Work from Office)
**Batch Date**: 1st August 2024
**Vacancies**: 15

**Process Details**:

- **Industry**: Banking (HSBC Credit Cards)
- **Role**: Inbound Customer Service with partial cross-selling of credit card schemes, offers, and products
- **Skills Required**: C3 level communication skills in English
- **Eligibility**:

- HSC or Graduate with **6 months or more** of BPO voice customer service experience
- Minimum CIBIL score of 720 and no loan defaults

**Work Schedule**:

- **Shifts**: Day shift rotational (6:30 AM to 10:30 PM)
- **Week Offs**: 2 rotational week offs

**Salary**:

- **In-hand Salary**: ₹22,000

**Interview Rounds**:

- HR Round
- AMCAT Test (SVAR score of 60 mandatory)
- Operations Round
- Client Round

**Transport**:

- Centralized pick-up and drop services from Thane station

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- BPO: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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