Customer Service Coordinator

6 months ago

Thane, India Gunnebo Entrance Control Full time

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

**About the Role**:
Our **Thane (Mumbai), India **office is looking for a Customer Service Coordinator to join the team. Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day.

**What You Will Do**:
You will play a critical role in realizing both our ambition for exceptional customer care as well as driving our service growth.

**Key responsibilities related to providing exceptional customer service and experience**:

- Build expert, dynamic knowledge of the company’s products and services.
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations.
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback to assist in business decision-making.
- Schedule engineers' workload.
- Manage customer accounts - build relationships/rapport with these customers.
- Update customer portalswith relevant information/documentation
- Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience.

**Key responsibilities related to contributing to our service growth**:

- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
- Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits.
- Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall.
- Ensure that our service opportunities are systematically followed-up.

**What you need to have**:

- Previous experience of working in customer facing role within a fast-paced environment. Hospitality and Retail experience works really well for us.
- Prior experience of working with key accounts
- Growth mindset
- Solutions oriented.
- Excellent listening and communication skill
- Relationship Management skills
- Team Oriented
- Excellent multi-tasking/attention to detail
- Ability to remain calm under pressure.
- Excellent problem-solving skills
- Excellent Microsoft office skills

**What will make you stand out?**
- Interest in security and technology
- Being able to connect instantly and build rapport easily.
- Proven track record of exceeding targets
- Able to demonstrate you are_ obsessed_ with giving great service.
- Experience of working with ERP systems
- Flexibility, sometimes things change and so will your priorities.
- Demonstrate excellence in execution.

**Why join us.**
- We offer a truly great place to work but don’t take our word for it, our own team have said the following:

- No micromanagement, we are trusted to do a good job.
- We have a collaborative culture, with a non-hierarchical style of working.
- We are given the tools we need to do a good job.
- Your opinion is always welcome.
- We are always looking at new and innovative ways of working.
- We are a team and help each other out

**About Gunnebo Group**

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

**Gunnebo Entrance Control** specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial

  • Service Coordinator

    1 week ago

    Thane, India Nirmal Industrial Controls Full time

    If you have the passion to excel in your career, we at Nirmal provide you the right platform to translate your imaginations to reality. We have opportunities in various disciplines such as Engineering, Sales, Marketing, Finance, HR and many more. We invite you to be a part of this committed and professionally managed Organisation. Service Coordinator -...

  • Customer Service Associate

    1 month ago

    Thane, India Inspiroz IT service pvt.ltd Full time

    **Position Overview**:We are seeking a dedicated Customer Service Representative with strong communication skills and a customer-first mindset. In this role, you will handle customer inquiries, provide assistance, and ensure a positive customer experience. Proficiency in basic Excel, excellent written and spoken English, and accurate typing skills are...

  • Customer Service Representative

    7 months ago

    Thane, India AFTERSHOCK Full time

    **Job Title: Customer Care & Event Coordination Officer** **Position Overview**: Experience: 6 months - 1 year Location: Dombivali **Key Responsibilities**: - **Customer Care**: - Handle customer complaints and resolve issues in a timely and professional manner. - Build and maintain positive relationships with customers to ensure satisfaction and...

  • Customer Service Executive

    6 months ago

    Thane, India Tescom Business Solution Full time

    Graduation is mandatory in any stream. - Clear and effective written and verbal communications skills preferred. - Able to gain the trust and respect of a team - Maintenance of all documentation and procedures relating to all aspects of all Services provided to the Customer in accordance with this Service Order Schedules - Collaborate and work closely with...

  • Service Coordinator

    7 months ago

    Thane, Maharashtra, India goma proceess technologies pvt ltd Full time

    **Location Job : Thane -HO** **Job Description for Service Coordinator [ Female ]** - Sales Inquiry - Follow up of Sales Quotation - Acceptance/Deviation to Customer - Sales Order - Dispatch confirmation from Dispatch Team - Dispatch Details to Customer - Acknowledgment of receipt of goods from Customer. - Payment Follow-up - Payment + Dispatch Details to...

  • Documentation Coordinator

    3 months ago

    Thane, India Integgral Corporate Service Full time

    We are seeking an experienced and skilled Documentation Coordinator to join our dynamic team. As a Documentation Coordinator, you will play a vital role in ensuring seamless coordination and communication across our organization, driving efficiency and success. **Key Responsibilities**: - Coordinate with various departments to ensure smooth operations and...

  • Customer Service Executive

    6 months ago

    Thane, India Bombax Logistics Pvt. Ltd. Full time

    Answering calls from customers regarding their shipments - Address customer grievances - Coordinate with hubs to collect information about shipment delays - Assist with online booking of shipment **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning shift **Education**: - Higher...

  • Sales Coordinator

    6 months ago

    Thane, India Wisecor service pvt ltd Full time

    Designation: - Sales Coordinator Experiences: - 1 Location: - Thane Salary: - 30 6 Days Working (Last Saturday and all Sunday Off) Co-ordinating amongst Marketing, Production and Quality Control Departments for sample despatch. Customer prospect profile maintenance Record and maintenance of customer problems, complaints and...

  • Customer Service Executive

    3 weeks ago

    Thane, India MERCELYS ICE CREAM Full time

    **JD for Customer Service Executive** We are in search of a confident and diligent Customer Service Executive who can transform our customer interactions into positive experiences. This role involves handling various aspects of customer relations, resolving customer complaints, and maintaining a high level of customer satisfaction. If you are an excellent...

  • Customer Service Trainee

    4 weeks ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Service Representative** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Executive

    3 months ago

    Thane, India LANXESS Full time

    **Requisition ID**: 6394 **Location**: Thane If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more. As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Sales Coordinator

    6 months ago

    Thane, India Wisecor service pvt ltd Full time

    Hiring Position - Sales Coordinator Qualification - Graduation Experience - 2+ Years **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Day range: - Weekend availability Shift: - Day shift Travel requirement: - No travel **Education**: - Bachelor's...

  • Representative, Customer Service

    3 months ago

    Thane, India Avient Full time

    **DESCRIPTION**: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.9 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Barrier technologies that preserve the shelf-life and quality of food, beverages,...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out...

  • Customer Service Representative

    6 months ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally in the trucking and logistics sector. TCM Services currently owns three companies in the United States of America and...