Customer Service Representative

2 days ago

Thane, India TCM Services Pvt Ltd Full time

**Customer Support Representative - US Process**

**About the Company -**

TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally in the trucking and logistics sector. TCM Services currently owns three companies in the United States of America and one in Canada, and have their Shared Service Centre based out of Navi Mumbai, Maharashtra, India.

**About the Role -**

We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

**Roles & Responsibilities -**
- Familiarize yourself with all services offered by our company
- On boarding new clients through direct contact by cold calling method and /or attending calls from prospective leads
- Explain the services of the company and its benefits of collaboration
- Provide appropriate quotes to the prospective client to finalize the negotiation
- Complete the client on boarding documentation and handover the client to the next team in process
- Planning and scheduling tasks each day
- Provide daily reports to the Director on an everyday basis providing clear understanding on the day to day workings and developments
- Meet the required monthly, quarterly and annual deliverables
- Coordinate with other divisions to ensure there is proper hand holding and the clients are moved to the other division with all required information without any errors
- Managing and handling escalations
- Review and audit daily reports (i.e. Revenue Reports etc.)

**Required Skills & Experience -**
- Relevant experience in a customer contacting role with ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- Job role requires working in EST Shifts (7:00pm to 5:00am - Mon-Sat)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill - MS Office (Word, excel, PPT and Outlook)
- Willing to commute to Navi Mumbai, (Millennium Business Park, Mahape)

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Fixed shift
- Night shift

Application Question(s):

- Do you reside in Mumbai/Thane?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Ability to Commute:

- Thane, Maharashtra (required)

**Speak with the employer**
+91 8433733887

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