Customer Service Representative

1 month ago


Thane, India Opt4Solution Full time

**Job Title: Customer Service Representative (CSR) - Inbound Process**

**Shift Timing**:
**Male: 12 PM - 9 PM or 1 PM - 10 PM (any 9-hour shift)**

**Female: Between 7 AM - 8 PM (any 9-hour shift)**

**Week Off: 1 rotational day off**

**Salary: INR 17,500 in-hand**

**Experience: Freshers can apply; minimum 3-6 months of work experience preferred**

**Qualification: Graduate(mandatory)**

**Key Responsibilities**:
Problem Resolution: Identify customer needs and provide accurate, clear, and timely solutions to ensure customer satisfaction.

Product/Service Knowledge: Demonstrate an in-depth understanding of our products/services and be able to provide detailed information to customers.

Issue Escalation: Identify and escalate issues to the appropriate department when needed, ensuring quick resolution.

Data Entry & Documentation: Accurately document customer interactions and maintain records in the CRM system.

Follow-Up: Ensure follow-up on customer inquiries, ensuring cases are resolved or escalated as needed.

Customer Education: Assist customers in understanding policies, processes, and available resources, providing clarity on all relevant services.

Team Collaboration: Work with team members and other departments to resolve complex issues and deliver top-tier customer experiences.

Performance Metrics: Meet or exceed performance targets, including call handling time, first-call resolution, and customer satisfaction ratings.

**Requirements**:
Average to good communication skills

Basic customer service and tele calling skills

Pay: ₹180,000.00 - ₹210,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Have you worked with Inbound process ?

**Experience**:

- Inbound Process: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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