Customer Service Representative

6 months ago

Thane, India VORTEX ENTERPRISE Full time

Job Title: Customer Service Representative

Location: Kalyan, Maharashtra

**Responsibilities**:
Resolve customer complaints, troubleshoot problems, and provide appropriate solutions.

Maintain a thorough understanding of products/services to assist customers effectively.

Keep accurate records of customer interactions and transactions.

Ensure customer satisfaction through excellent service and timely resolution of issues.

Collaborate with other team members to enhance the overall customer experience.

Stay updated on company policies, procedures, and products/services.

Qualifications:
Minimum 12th-grade education.

Proven customer service experience or similar role is a plus.

Excellent communication skills in both English and local languages.

Strong problem-solving abilities and a customer-focused approach.

Ability to multitask and work efficiently in a fast-paced environment.

Residing in or near Kalyan is a requirement.

Preferred Qualities:
Empathetic and patient demeanor when dealing with customers.

Adaptability and willingness to learn new processes.

Strong interpersonal skills and a positive attitude.

Prior experience in a customer-facing role would be advantageous.

Ability to work in a team and contribute to a positive work environment.

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Thane, Maharashtra (required)

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 7715059798

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