Customer Service Representative

5 months ago

Thane, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Work from Office only

**EXCELLENT ENGLISH SPEAKING SKILLS MUST**

**Job summary/overview**:
Provide a professional and efficient Customer service. Utilize good customer service & technical skills for resolving technical/customer service queries for customers.

**Key Responsibilities and Accountabilities**:

- Analyze the needs of customers.
- Work with confidential customer information and treat it sensitively.
- Completes all training and development activities in timely manner.
- Understanding of handling the customer.
- To understand the product and represent the brand.
- Shift Timing - Rotational Shifts (7am to 4pm & 3.30 pm to 12.30 am)
- 1 Rotational Week off

**Who all can apply?**
- Excellent English communication skills
- People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,front desk agent,guest service agent,customer service manager,senior customer service representative,customer care manager,customer service team lead, product support,customer care executive,receptionist,customer service executive, customer support executive jobs can also apply

**Application process**:

- Take the verbal English communication test (around 8-10 mins long)
- Congratulations You have successfully applied for the role.

Schedule:

- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 2 years (required)

**Language**:

- fluent English (required)

Work Location: In person

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