Customer Service Representative

6 months ago

Thane, India AFTERSHOCK Full time

**Job Title: Customer Care & Event Coordination Officer**

**Position Overview**:
Experience: 6 months - 1 year

Location: Dombivali

**Key Responsibilities**:

- **Customer Care**:

- Handle customer complaints and resolve issues in a timely and professional manner.
- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
- **Event Coordination**:

- Assist in the planning, coordination, and execution of events, meetings, and conferences.
- Coordinate logistics such as venue selection, catering, audiovisual setup, and transportation.
- Communicate with vendors, sponsors, and participants to ensure smooth event operations.
- **Office Administration**:

- Provide general administrative support, including managing incoming and outgoing correspondence, scheduling appointments, and maintaining office supplies.
- Assist with data entry, file management, and record-keeping tasks as needed.
- Coordinate travel arrangements and accommodations for staff members or event attendees.
- **Documentation and Reporting**:

- Prepare and maintain documentation related to customer interactions, event planning, and office operations.
- Compile data and generate reports to track customer service metrics, event attendance, and other key performance indicators.
- **Communication and Collaboration**:

- Communicate effectively with team members, clients, and stakeholders to ensure alignment and coordination of activities.
- Collaborate with other departments, such as marketing, sales, and finance, to support integrated business operations.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality Management, Communications, or a related field.
- 1-2 years of experience in customer service, event coordination, or office administration roles.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Customer-centric attitude and commitment to providing exceptional service.

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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