Customer Service Representative

6 months ago

Chennai Tamil Nadu, India Element Solutions Inc Full time

**Business Overview**:
**Element Solutions Inc. (NYSE: ESI) **is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

**MACDERMID ALPHA ELECTRONIC SOLUTIONS**

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)**

As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

**Job Purpose**:
Responsible for following up the sales order and coordinate the issues with the sales team.

**Responsibilities**:

- When receiving the customers’ order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.
- Arrange the shipment according to process, manage and file the orders and confirmations.
- Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule.
- Follow up the samples, return goods, price and approval of Credit Note according to process.
- Update the price after revised to JDE system in time and provide the approved quotation to customers.
- Follow up and reply to customers’ investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods.
- Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed.
- Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE system, supplement and update the customers contact information timely.
- Assist salesman to manage the consignment customers, arrange the stock taking, settlement and follow up the approval for Running Cost.
- Assist Credit Analyst to follow up the payment status of customers and inform them about the shipment.
- Provide the related sales report according to requirement.
- Finish other tasks assigned by manager.

**Requirements & Qualifications**:
Strong problem-solving abilities and a customer-focused mindset, with the ability to empathize and address customer needs effectively.

Ability to multitask and manage time efficiently in a fast-paced, dynamic work environment.

Strong attention to detail and accuracy in data entry and documentation.

Ability so communicate in written and spoken Tamil as well as Hindi is required to communicate with regional customers.

**Education**:

- Bachelors Degree in Business or Relevant industry

**Relevant Industries**:

- Che

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