Customer Service Assistant

2 weeks ago


Delhi, India Aries Care Consulting Full time

**Job description**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Graduation in any field with 1 year experience in customer support

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Graduated will be prefered

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: On the road

**Speak with the employer**
+91 9880743005



  • Delhi, Delhi, India Wing Assistant Full time

    **Customer Service Representative (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start...


  • Delhi, Delhi, India Wing Assistant Full time

    **Social Media Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Social Media Assistant to start immediately! **Duties and...

  • Personal Assistant

    1 week ago


    Delhi, Delhi, India Wing Assistant Full time

    **Personal Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Personal Assistant to start immediately! **Duties and Responsibilities...

  • Executive Assistant

    1 week ago


    Delhi, Delhi, India Wing Assistant Full time

    **Executive Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for an Executive Assistant to start immediately! **Duties and Responsibilities...


  • Delhi, India Conwar Hire Services Pvt Ltd. Full time

    **Job Summary**:As a Customer Support Associate, you will be the first point of contact for our customers, providing them with assistance and resolving their inquiries or issues in a professional and timely manner. Your role is pivotal in ensuring a positive customer experience. **Key Responsibilities**: Provide accurate information about our...


  • Delhi, India Aries Care Consulting Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Delhi, Delhi, India Conwar Hire Services Pvt Ltd. Full time

    Job Summary:As a Customer Support Associate, you will be the first point of contact for our customers, providing them with assistance and resolving their inquiries or issues in a professional and timely manner. Your role is pivotal in ensuring a positive customer experience.Key Responsibilities:Provide accurate information about our products/services,...


  • Delhi, Delhi, India Recruitment Hub Full time

    CUSTOMER SERVICE ASSISTANT LOCATION - Delhi SALARY- 2.40 lpa GRADUATION MANDATORY STRONG COMMUNICATION SKILSS **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift Application Question(s): - do you speak english? - are you comfortable for delhi location? **Education**: - Bachelor's (preferred) Work Location: In person


  • Delhi, India Aries Care Consulting Full time

    **Job description** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...


  • Delhi, Delhi, India Triedge Solution Full time

    **Position: - **Customer Service Assistant **Responsibilities: - ** - Give clear information about product support, warranties, and troubleshooting. - Guide customers on our website to find what they need. - Write down details of every conversation with customers. - Work with other teams to solve tricky problems. - Check back with customers to make sure...


  • Delhi, Delhi, India Marks and Spencer Reliance India Private Limited Full time

    Marks and Spencer is hiring for Customer Service Assistant role in Ahmedabad, Mumbai, Raipur Pune and GoaJob Description: Ensure achievement of sales targets assigned to the storeEnsure minimization of costs by controlling wastage, handling merchandise properlyTo avoid shrinkage in the storeBuild relationships with customers and understand customer needs and...


  • Delhi, Delhi, India Marks and Spencer Reliance India Private Limited Full time

    Marks and Spencer is looking for Customer Service Assistants in various locations in India including Ahmedabad, Mumbai, Raipur, Pune, and Goa.Ensure sales targets for the store are metMinimize costs by controlling wastage and handling merchandise efficientlyBuild customer relationships and understand their needsRecommend products based on customer...

  • Nursing Assistants

    2 months ago


    Delhi, India Jayon Implants Pvt Ltd Full time

    Jayon Implants is looking for Nursing Assistant to work as Customer Service Representatives. Customer Service Representatives will be required to provide necessary support to Doctors on surgeries and ensure company's service quality. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Health...


  • New Delhi, India celebrity face Full time

    urgent need customer care assistant **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Morning shift Ability to commute/relocate: - New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th...


  • Delhi, India Wisechamps Education Pvt Ltd Full time

    **Key roles and responsibilities**: **Customer Relationship Building and Customer Retention**: Maintaining good relations with clients, providing assistance and answering their FAQ’s based on company policies **Product Support**:Through collaboration with Product/Tech teams, provide product / tech support to the clients **Maintain Customer Sheet **-...


  • Delhi, Delhi, India Travelsito Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Job...


  • Delhi, Delhi, India OHONESTY Full time

    Job Title: Customer Support Representative Location: Dwarka, Mahavir Enclave **Responsibilities**: - Give clear information about product support, warranties, and troubleshooting. - Guide customers on our website to find what they need. - Write down details of every conversation with customers. - Work with other teams to solve tricky problems. - Check...


  • Delhi, India Aries Care Consulting Full time

    Key Responsibilities 1. Managing incoming calls and customer service inquiries. 2. Identifying and assessing customers' needs to achieve satisfaction. 3. Ensure 100% customer satisfaction and focus to increase renewal sales conversation rate. 4. Ticket Management, Escalation tracking and reporting 5. Generating sales leads that develop into new...

  • Customer Service

    2 weeks ago


    Delhi, Delhi, India Talan Enterprises Private Limited Full time

    Monitor and report results against established key performance indicators including clear weekly reporting metrics - Assist and coach Customer Service leaders and Schedulers - Enforce employee accountability with regard to safe work environment, quality and efficiency - Regular tendering of the services - Support in management and responsibility for tracking...


  • Dwarka, Delhi, Delhi, India Fin Bulls Full time

    _**We are looking for Customer service Executive to Join our company.**_ - _ - Take charge of both inbound and outbound calls, leading the charge in promoting products and skillfully addressing inquiries. - Delve deep into comprehending customer needs, setting the stage for offering customized and tailored recommendations - Embrace the challenge of...