Bpo Call Center

1 week ago


Ranjit Avenue Amritsar Punjab, India SGNI Full time

**Job Description: Telephonic Student Counselor**

**Position**: Student Counselor (Telephonic)
**Experience Required**: 1+ year in telephonic counseling or customer handling.
**Location**: [Your Location] (Work from home/office-based as applicable)
**Employment Type**: Full-Time

**Key Responsibilities**
- **Student Counseling**:

- Attend incoming calls and inquiries from students made through the company website.
- Understand the student's course requirements, preferences, and career goals.
- Provide accurate and detailed information about the courses and suitable institutes.
- **Guidance and Recommendations**:

- Analyze the student's academic background and interests to recommend the best institutes.
- Highlight the benefits of various courses and guide students on the right career path.
- **Follow-ups**:

- Maintain strong follow-up routines with prospective students to ensure clarity and satisfaction.
- Regularly track and update the status of inquiries and actions taken.
- **Record Management**:

- Maintain an organized database of student inquiries and communication history.
- Update the CRM system with student details, interactions, and follow-up actions.
- **Collaboration**:

- Work closely with the team to ensure student satisfaction and achieve counseling goals.
- Stay updated about new courses, partner institutes, and changes in admission criteria.

**Skills and Qualifications**
- **Experience**: Minimum 1 year in telephonic counseling or related customer service role.
- **Education**: Bachelor’s degree in any field (counseling or education background preferred).
- **Communication Skills**:

- Excellent verbal communication in **English and Hindi** (additional regional languages are a plus).
- Ability to engage with students and build rapport over the phone.
- **Organization**: Strong follow-up skills and ability to handle multiple inquiries efficiently.
- **Tech-Savvy**: Familiarity with CRM systems and basic computer skills.
- **Soft Skills**: Polite, empathetic, and problem-solving approach towards student queries.

**Perks and Benefits**
- Competitive salary.
- Performance-based incentives.
- Opportunity to grow in a supportive work environment.
- Training and resources to stay updated with the latest courses and institutes.

**Join us to shape the careers of aspiring students and make a difference through guidance and counseling**

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹10,166.51 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi, English (required)

Work Location: In person



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